Kwik Fit - Brentford Reviews Summary

Customer Service

Pros:

• "The customer service was absolutely amazing from Vera and Ahmed to the rest of the team."
• "The customer service was fantastic. Ahmed the gentleman assisting me went out of his way to accommodate and do the job by the time he said, whilst also looking to save me money."
• "Customer service was extremely good."
• "The staff were really pleasant, kept me informed me of their progress."
• "Az from the Kwik Fit team in Brentford was top notch in terms of customer service and was very knowledgeable."
• "Staff were very friendly and the MOT was completed sooner than expected."
• "The staff direct in the Brentford branch make everything very easy - they are friendly, polite and efficient."

Cons:

• "I have had a terrible experience with this company and do not recommend it."
• "Bad customer experience no apologies nothing. Won’t use this place again."
• "No customer service and un-organised."
• "Not all kwik Fit garages are the same. I Walked in no eye contact no hello …."
• "Plus the team members couldn't care less from the front desk."
• "Staff must be trained to deal with customers."
• "After today's experience I don't recommend this branch."

Efficiency and Timeliness

Pros:

• "Two punctures repaired after less than half hour wait the 1st time and about 45 mins the 2nd time."
• "Great and efficient customer service, managed to book a last minute MOT."
• "Friendly and professional staff who helped fix my car in a short time."
• "We were seen in 2 mins."
• "Very easy to book online, quick & efficient MOT which lasted approx 45minutes."
• "I booked for an MOT on the Friday afternoon, I picked a slot on Monday afternoon at 12.15pm, and I was out by 1.15pm."
• "Had to change to emergency tyre after a puncture shortly after starting a long drive. Was squeezed in and puncture repaired really quickly."

Cons:

• "It took them 5h to replace my brake pads and I had to wait 2h in the centre before they could tell me anything."
• "Kept getting told they would call when car ready but never did and I had to chase 4 times."
• "Not recommended for a free brakes check, arrived at the time of booking after 45 min my car has been driven inside and was sitting on the ramp for another 45 min."
• "After arrive I had to wait more 5 minutes because the guy in the front desk was on a phone call."
• "I arrived on time for my appointment and spent there 1.5 hour just to change 4 tyres."
• "I made a booking for this morning at 9:30 AM for an engine oil and filter change service, a job that should take around 1 hour... now, 2 hours later the car is still there, with no one working on it."
• "They held me for 30 mins after I arrived to collect it and told me that it kept on failing the emissions test so they needed to keep trying."

Value for Money

Pros:

• "Will definitely recommend and come back again."
• "Reasonably priced too."
• "When I got my quote back, the MOT was normally £87. But as it was a 50 year anniversary, I got it for £19.71!"
• "Had three new premium tyres for my SUV fitted at a discounted price, a price that couldn't be beat by any of the local competitors."
• "I was pleasantly surprised when they repaired the puncture free of charge."
• "After taking a look they ordered the parts and fixed it at surprisingly no charge!"
• "All for FREE!"

Cons:

• "They couldn’t wait to charge me over £12 for only 1litre."
• "I do not believe the tires were competitively priced but for convenience only and to get the MOT I paid."
• "540 pounds later I then get a pass with three new tyres where I could have sorted these before the MOT and got a better deal on the tyre price."
• "The cost of the sensor however I was told would be between £300- £450."
• "I left the branch having paid for a diagnostic check (cost I wasn’t informed about at the outset), engine oil and washer fluid £90."
• "they also tried to make me replace my discs although they were still fine for another 20,000 miles."
• "Very expensive and poor service!!"