Address: 73-79 West St, Erith, DA8 1AG, United Kingdom
Phone: +441322442428
Rating: 4.1
based on 139 reviews.
Customer Service
Pros:
"Amazing customer service today by 2 in shop."
"The guys at QF were beyond helpful. Checked the battery health and gave me some great advice."
"Excellent service always. James and the rest of the team go the extra miles to provide quality service whenever I come around."
"So glad that Kwik Fit Erith are open on a Sunday! I went in with a punctured tyre. John from the team was super lovely and fixed the tyre in no time!"
"Great customer service from the team that worked there."
"Very polite and professional staff, the reception even called after I checked in the car to make sure that I agree with the jobs done."
"Brilliant service from Jon edwards, nice to know we could go and get the car wheels done and have a laugh."
Cons:
"This place is disgusting and full of unprofessional staff."
"Not happy with the service. My mot took forever and at the end I was watching my car all done and re parked in the customer parking for a good half an hour before somebody came and saw me to run through it."
"Truly abysmal service. Went in for an MOT, waited ages for the problem to get fixed with the headlight only to be told that it was another problem that they couldn’t fix."
"They lack mechanical knowledge, interest towards the customers' needs and work ethics."
"Scam artist, conmen!"
"Honestly saying don't go to this garage. Horrible customer service."
"They are con artists that work there and try to take advantage of women."
Staff and Management
Pros:
"Excellent professional service, very polite and helpful manager named Charlie and staff."
"Very helpful and considerate staff."
"The lads who work there are very friendly and covid aware."
"I was so impressed by the extremely helpful attitude of the team."
"A very helpful and polite team working at this branch."
"The staff are really friendly, professional and carry out their work on time."
"Lovely people and great work."
Cons:
"The staff working there look and act like their previous job was at McDonald's."
"The guy at reception is completely disinterested in the job."
"The kwik fit staff are very rude, making you feel very uncomfortable on arrival and after you leave."
"Rude and unfriendly staff.. They don't know how to deal and talk to customers."
"Staff members entered the reception area several times whilst packing up for the day without stopping to ask me what I was there for."
"The place is run by chronically uneducated fools, who make remarks about customers as they walk out of the door."
"Booked tyres online, to be greeted by a stuck up rude arrogant staff member who doesn't clearly know anything in relation to tyre coding."
Quality of Service
Pros:
"Solid work. Quick and quality is what I found at the kwik fit erith."
"I dropped in there as I thought I had a slow puncture, the guy spent 10 min trying to find the puncture in the tire, turned out it was a leaky valve and they replaced it - free of charge."
"Great service from Kwik Fit at Erith. Pre booked car in for an exhaust check which is better than just turning up."
"MOT was done bang on time and feedback was clear. Very reasonably priced at 19 Pounds."
"Wheel alignment completed quickly and professionally by John!"
"Quick turnaround on service and a high standard of service."
"Excellent service from start to finish."
Cons:
"My cars wheel alignment was slightly out so had KWIKFIT re-align it... drove down the road after and my car started violently pulling to the right."
"I will never use Kwik Fit again."
"Utterly clueless. They fitted three incorrect tyres to my fleet car, and inflated them to a very unsafe 65psi."
"Disappointed with diagnostic testing here. I can see why it only cost £35 now as that does not include any investigations."
"A car service of almost £600 when originally quoted just over £200? I'm sorry, but that is absolutely appalling."
"Rip off over priced disc and brake pad quote despite only looking at 2 wheels."