Heston Pools And Fitness Reviews Summary

Customer Service

Pros:

• "5 star service from him and a 5 star centre."
• "Quite often I see them work very long hours every day but they always have a smile on their face."
• "The staff are very polite and helpful."
• "Brilliant and helpful staff always there to help and show you how to use the equipment making you feel welcome and comfortable if you're new."
• "I have found the staff to be friendly and helpful."
• "Staff was helpful and polite, had a very good experience with friends and kids."
• "Always get a goodbye when I leave."

Cons:

• "They speak rudely to customers and even young children."
• "Staff needs proper training, they are so rude and not helpful at all."
• "Terrible customer service! Staff is always with miserable faces."
• "The receptionists are all clueless."
• "Worst customer service I’ve ever come across."
• "The staff on reception didn't seem to care when I told them about the toilets or any of this."
• "Staff is very rude."

Facilities

Pros:

• "The classes are great in particular synergy body pump bootcamp total body and the ladies only step aerobics!!"
• "They also have a huge indoor play area for small children while your bigger kids go for a swim."
• "Gym equipment is brand new and very easy to use."
• "Great facilities for young children and for adults."
• "A good gym with a sauna and steam room."
• "The centre has a two swimming pools, one for kids and one main adult pool."
• "The facilities are lovely."

Cons:

• "Pool regularly closed."
• "The pool is always closed for reasons such as 'no lifeguards' or 'children have pooed in the pool.'"
• "Inexperienced staff very rude went in with kids but kids pool close."
• "Not a high-quality gym at all. Top quality equipment but is poorly maintained causing them to break down a lot."
• "Some machines there have been broken for ages or there's just one."
• "The gym equipment is great."
• "Some of the machines in the gym are constantly out of order."

Hygiene and Maintenance

Pros:

• "Clean changing rooms, pool and gym."
• "Changing rooms are clean and showers work well."
• "Clean and tidy as it's recently been refurbished."

Cons:

• "Toilets not cleaned."
• "The tables in the cafe are dirty, the staff member who had no customers didn't think it was important to wipe the tables."
• "The toilets are absolutely disgusting and are never cleaned and always smell."
• "The ladies changing rooms are vile and the toilets smell like a sewer."
• "Very bad Hygiene, upstairs toilets out of action, no soap in toilets to wash hands, no toilet paper with the floor full of urine."
• "Disgusting place. The manager told me they add acid to the water in the case that they don’t have enough chlorine ...avoid avoid avoid..."
• "It's like the people that work there don't care about cleanliness whatsoever."

Management and Organization

Pros:

• "This facility is an amazing place. All the staff are very polite, and the instructors are ever so willing to advise and help where needed."
• "Miguel was absolutely amazing, he was so helpful and very informative."
• "SHANE AND IONA are very respectful, always give me answers, kind and courteous."

Cons:

• "Poor management in service side POOL SIDE IS VERY MUCH BAD... not so cooperative staff (EITHER COUNTER OR INSIDE POOL) .... COMPLAIN TO MGMT (WASTE OF WORDS AND TIME)"
• "The place overall is disappointing and a lot of the people appear to have no etiquette."
• "It’s completely unorganised and you end up paying money for nothing."
• "Poorly managed facility. Worst customer service."
• "Poor management and communication service. Calls to reception or sales team never gets answered."
• "Management takes no ownership and just blame upper management."
• "The staff and management here are terrible, it takes forever to get things done."

Value for Money

Pros:

• "A £36 gym membership gets you unlimited access to the gym, sauna and steam room anytime, anyway you want which is a bargain."
• "Membership allows you to also use other fusion centres nearby."
• "The fusion app allows you to book classes easily."

Cons:

• "Very bad service I took my 2 year old for swim one person called in sick and they said no general swim what service is this one person sick they say no general swim what an absolute disgrace big place like this done it 1st time to me saying no timing yet when their timetable says general swim and second time was now tbh I felt it was individual picking absolutely shameful we as a community built this."
• "I pay £36 a month basically for the pool and heating required for it, as the gym is not worth anything."
• "I had to pay the fees for 2 months which my son didn't attended."
• "If I'm gonna pay 42 for this I'd rather pay more and go Virgin Active where there's actual good equipment and you get your money's worth."
• "This place is £60 a month but half the time you can't even use it."
• "They have high prices and just want your money it's a cash grab."
• "For the monthly price you pay this place is absolutely horrendous."