The Cat Butler - Cat Sitting Service, Cattery Alternative Reviews Summary

Professionalism and Reliability

Pros:

• "Helen is trustworthy and super reliable and dedicated to her job."
• "Mark has looked after our cat on several occasions and I couldn't fault his service."
• "Caroline from the Cat Butler provided an absolutely wonderful service while we were away."
• "She was extremely professional, and did everything she said she would, feeding him twice a day, playing with him and changing his water and litter daily."
• "Greg at the Cat Bultler - Bromley has been a godsend."

Cons:

• "However, when I contacted them myself to see about getting them to look after my cat, their reply was impersonal."

Communication and Updates

Pros:

• "We received regular updates during our holiday and it was such a relieve to know that our Roger was very well looked after during our time away."
• "She always provides daily videos and updates of exactly how her visits have gone."
• "We got WhatsApp photos and message updates twice a day."
• "We loved getting updates from Rhian on our messages, it was so lovely to see the pictures of her and it really put our minds at rest!"
• "Fiona sends us videos and messages everyday we’re away from our two lovely boys, leaving us completely confident they’re in fantastic hands, being very well looked after."

Cons:

• "However, when I contacted them myself to see about getting them to look after my cat, their reply was impersonal."

Additional Services

Pros:

• "Mark also took care to make the house looked occupied by changing curtain placement, moving the outdoor bins, etc."
• "She was also happy to help us with other tasks while we were away such as putting out the bins and watering the pot plants."
• "The sitter also did curtain drawing, lights on/off and doing the bins."
• "She watered our houseplants and took our mail on-site."
• "Kris even looked after our plants and gave us advise on looking after our orchid which I thought was a goner!"

Cons:

• "However, when I contacted them myself to see about getting them to look after my cat, their reply was impersonal."

Cat Care and Affection

Pros:

• "Kaye took such good care of our 8 month old kitten Freyja and the two got on like a house on fire!"
• "She immediately fell in love with Loki, and Loki fell in love with her."
• "Helen looks after our boys brilliantly and the boys love their Auntie Helen to the point where we are pretty sure they do not miss us whilst we are away."
• "Animal can't tell lie. They both love Mark very much!"
• "Both my cats loved her. They were fed, watered, medicated and played with."

Cons:

• "However, when I contacted them myself to see about getting them to look after my cat, their reply was impersonal."

User Experience and Satisfaction

Pros:

• "I had a fantastic experience using the cat butler for my two week holiday."
• "I’m very happy and satisfied with their services (2 drop-in visits per day) where Megan was diligent all the time, taking care of the cats like they were her own."
• "The best thing about this service is my cat was happy and relaxed when I returned instead of the usual stressed cat after a cattery stay."
• "We’ve used the Cat Butler for a couple of years now and can’t recommend them enough."
• "I couldn’t be happier with the service provided!"

Cons:

• "However, when I contacted them myself to see about getting them to look after my cat, their reply was impersonal."