Halfords - Stevenage Reviews Summary

Customer Service

Pros:

• "I ws helped by an excellent member of staff called Ade I believe her name was. She was very professional attentive and knowledgeable."
• "Must say most impressed with your staff member Jimmy. He saw me rushing out the car with kid in tow at 7.55 trying to get into the store before it closes."
• "All the staff are amazing! I wanted to give a personal review about one team member in particular which is Gavin!"
• "The 2 Team members that served me couldn't have been more helpful."
• "Visited twice in one week and each time staff so helpful and sorted our car issue and workshop idea- they tried help but had no product for an unusual request- but I appreciated the guidance they gave."
• "Very friendly staff who picked up by mountain bike in the car park and took it upstairs for me."
• "Everyone was welcoming, cheerful and a really knowledgeable."

Cons:

• "The levels of incompetence know no bounds. I would give zero stars if I could."
• "I wish it was a little easier to contact them.. The phone line refers you to the website and the website to the phone line and you have to 'lie' about what you're ringing about to speak to a human."
• "I mentioned to the staff that they should honour their original quote and did not get a favourable reassurance despite my patience with them."
• "Appalling! Don’t get your bike serviced here."
• "I have tried contacting Halford help service. Chatbot, adding another dimension to the poor service received."
• "Ordered on line, got email saying pick up then there wasn’t any so waited for one to come in nobody in store bothered, letting me know that it had been in store can only found out when I had to make a phone call."
• "Poor communication from this store."

Staff Expertise and Helpfulness

Pros:

• "Wow! Well done and big shout out for Jayden who achieved an absolutely fantastic makeover on my unloved bike."
• "Zoe was wonderful, her young colleague had done his best but she needed to take over because she was more experienced."
• "Bought my son a bike for his birthday and left it right to the last minute. Zoe was absolutely amazing and went above and beyond to get the bike ready."
• "Laura who carried out the repair is exceptional from start to finish, first class service and extremely professional."
• "Jojo, who did the installation, is clearly very passionate about her job and her knowledge about the product and maintenance was superb."
• "A trail ride from home to school today proved to be a real positive experience."
• "Gavin in particular explained the requirements for resolving some issues with my car very clearly."

Cons:

• "When bike was collected I had to take to a specialist as gears were set up awful and bolts not tighten in stem causing forks to wobble."
• "Had bronze service and chain replaced on my bike 3 1/2 months ago. Today, the chain broke when changing gears."
• "but why does the Stevenage store bother offering this air con test if they can't fix your air con? It was a big waste of time and petrol"
• "Very disappointed with the service of bike repair absolutely not trusted people lied in to my face."
• "I went in to get my partners bulbs done and fitted was going so smoothly till I walked outside and they was taking selfies and chatting away instead of fitting something I have paid for."
• "However they decided within my fitting time that their managers car in which broke down on the A505 was more important to deal with than my installation."
• "Awful customer service, & awful knowledge (you should not be offering a fitting service if you don't have the first clue in how to conduct one)."

Product and Service Quality

Pros:

• "Great service today. I had a call the day before to confirm details and my fitting time."
• "Halford is always my trusted go-to place for replacement parts or services."
• "Great staff really helpful and friendly and always go out there way to make sure your satisfied."
• "Ordering online process was easy along with pick up"
• "All of the staff that I spoke to were very helpful, with a friendly professionalism."
• "Prices are usually competitive. Internet might beat some, but at least you can get stuff straight away and return usually if there's a problem."
• "Happy customer:) A Good service. Very helpful, you can tell they like their job..& happy…& professional job."

Cons:

• "I needed a new wiper blade and had been sent a voucher by Halfords to use online or in store. The voucher didn't work online so I just went to the local store to buy it there."
• "If i could give negative stars I would. Booked and paid for Roof rails fittings and Fitting session. Checked with Halfords that the products I had paid for were in stock and was give a booking time and date. Just been to the store only to be told the items already paid for that should have been in store were out of stock and had been for some time."
• "After ordering online for next day collection, we were called in the morning to advise that the bike had a number of bits missing and would have to be re-ordered for Tuesday."
• "Alarmingly, despite the fact that my car had been perfectly alright up to the point I arrived there, they now couldn't get it to start."
• "Terrible! Web order for collection in store changed from my local store to a random one because an item wasn't in stock at my local store with no warning."
• "Ordered a car radio 4 weeks ago went in at 3 weeks and was told it was in waiting for wiring loop and that we would get a phone call to tell us what was happening still waiting will never use halford again bad customer services."
• "Sold me a dash cam that's not suitable for my car"