Glotech Kitchens, Appliances and Repairs - St Albans, Hertfordshire Reviews Summary

Customer Service

Pros:

• "The engineers were quick and efficient."
• "Engineer was lovely and arrived on time (: "
• "I had an excellent experience from start to finish buying a fridge from Glotech."
• "Very happy with Glotech."
• "What a fantastic service from start to finish."
• "All in all they are very good value for money and I shall be recommending Glotech to all my family and friends."
• "Would use your company again and highly recommend you to others."

Cons:

• "Do not use these scammers."
• "They just make money on call outs and don’t actually help you."
• "AVOID at all costs."
• "Charged a call out to be told a brand new washing machine couldn’t be fixed."
• "Our experience was awful."
• "I wouldn't recommend ordering items or parts from Glotech."
• "Terrible service and avoid at all costs."

Booking and Communication

Pros:

• "Really easy online booking system and great way to be able to note the appliance brand and number and the issue."
• "Order placed and goods arrived within time frame. Much cheaper than buying direct from manufacturer."
• "I’d definitely recommend this firm for early smooth delivery, good prices + not least the reassurance that comes from good communication throughout."
• "Thank you Beth O’Connor for the efficient communication today regarding my order."
• "The staff were very helpful and explained both delivery options, courier and pallet line, delivery times of both."
• "Communication by email and telephone, was excellent and timely with honest and practical solutions offered."
• "Glotech are very efficient, they replied to my request immediately and the appointment was booked."

Cons:

• "This process would have been 100% smoother if they actually communicated effectively with their customers."
• "Horrendous service and engineer."
• "AVOID!"
• "PLEASE PLEASE CAREFULL READ THIS COMPANY T&C BEFORE BOOK ENGINEER."
• "Booking system didn’t work for us. we wasted a morning waiting for an engineer and when we called were told the engineer had changed the appt to the following day without anyone letting us know."
• "I have scored this way because Glotech are not good at responding to queries."
• "The whole experience has been unprofessional and unacceptable and I would sincerely urge anyone looking for a repair service for their electrical appliance to go to a more reputable and more capable provider."

Repair and Technical Service

Pros:

• "18 months later and the “temporary repair “ is still working perfectly, with daily usage."
• "Rob and Callum came yesterday to install the new dishwasher and despite some tricky issues, were able to problem solve on the spot."
• "I know who I will be using in future! 5 star service!"
• "My wife and I are really pleased with the help and service provided by the Glotech team at St Albans."
• "Customer service team are fantastic."
• "Booking a repair was quick and easy and our repairman fixed our oven in ten minutes!"
• "Amazing service from start to finish. Engineer really helpful, friendly and very efficient."