Halfords - St Albans Reviews Summary

Customer Service

Pros:

• "James was very helpful with a full knowledge on bikes... Very happy with my new Bike."
• "Our experience was great, the staff always know exactly what I am looking For."
• "They were very friendly, polite and helpful. Very impressed!"
• "Adrian was very helpful really good with me and other customers fitted a head light for me done quick and done right really do rate the work of Adrian very helpful will use this Halfords again for sure."
• "The staff at Halfords were super friendly and knowledgeable they looked at my car to figure out which lights needed replaced and then fitted the bulbs quickly!"
• "Halfords St Albans were superb. Had a late afternoon battery failure Dropped in and got immediate and superb service."
• "The team at Halfords in St Albans are just amazing. They have helped me out on numerous occasions with my bike and I have always received such amazing customer service!"

Cons:

• "Only one person on tills, leading to a long wait, and very sparse on the shop floor with staff to help."
• "I went into the store today to buy a couple of items but left with nothing as there was no staff to help or serve me."
• "Horrible staff. They don’t care about customers, they don’t even look at your face."
• "Terrible customer service in the bike department today and previously."
• "I would never order online from this store again the item was showing in stock for my daughter birthday paid to go and collect from a store outside my area to have on the day and then it turns out they don’t have one after a heated phone call I would not buy anything from them ever again and nor would I recommend them"
• "Staff aren't very helpful or Polite in Halfords in general."
• "Found the staff useless and a bit weird."

Product and Service Quality

Pros:

• "I wasn’t aware of the health check service which is brilliant and great value."
• "Requiring specialist engine oil I headed to Halfords... the store was open and a young colleague welcomed me, asking what I needed."
• "Excellent overall service - from on-line selection and ordering (of a replacement car battery), through to email and text confirmations and updates and pick up and fitting by helpful staff at local store."
• "On this occasion we purchased a Thule roof bar system plus a roof box that was also fitted by them. We had excellent service from start to finish."
• "Great service from the team and even offered to help me to the car with my new battery."
• "Looking for something to jump start car, read previous reviews and decided to give it a go, charged as instructed, put on battery and left for a few seconds, car started straight away."
• "Very pleased with the service delivery (fitting a replacement side light bulb)."

Cons:

• "Jokers, if I could give less than on star I would. Booked in a puncture repair, waited a week and on the day they said they didn’t have a mechanic!!!!"
• "Paid a visit today for a new car battery, only to get home and find it was totally the wrong size, returned it for a second battery, only to discover that too was the wrong type, finally having to settle for a lower rated smaller battery costing more than that larger battery."
• "I purchased an in car camera front and rear and organised a fitting slot for yesterday 12.15 18 July 2023 at your St Albans branch... Having paid over £324.00 to have a front and rear camera to a new car which still does not work nor can I access data and cables run loosely with camera obstructing the passengers view I am really unhappy about."
• "Purchased an e-bike on line from Halfords and booked a 5pm collection. The bike had not even begun to be “built” and I eventually left at 6:30pm."
• "Very poor customer service from the bicycle team."
• "I booked an appointment in advance by phone, brought my bike, it was assessed and only after that I was told that actually I can't leave the bike as they booked for another 6 weeks at least."
• "I ordered a bike from the Halfords website today paying £360 straight away. After an hour, the person from St Albans store called me that the bike is actually not available in St Albans and Stevenage store has it."

Store Experience

Pros:

• "Halfords remain a good shop for motoring accessories and minor spare parts plus cleaning materials etc."
• "Have always had a positive experience from St Albans branch of Halfords."
• "Lovely store. Helpful staff. Good range of items, well laid out and signed."
• "He was very efficient and knowledgeable, I will be going back to this branch in future."
• "Had two notably great experiences recently in this Halfords."
• "The store team worked efficiently together to deal with the customers they had and kept me informed when my turn would be."
• "They were ready for me at the appointed time and did an excellent job fitting the equipment and explaining how it worked."

Cons:

• "Mixed experience here. The call center is horrible."
• "Money refunded rather than own the problem."
• "Quite annoying that advertised opening hours are till 8PM. However they close the shutters and doors at 7.40PM."
• "Buy a dashcam online. Book fitting. Go to store to collect and confirm booking all good. Turn up for the fitting and get told they can't do it and I shouldn't have booked online."
• "They forgot to order the harness, so it was an additional wait."
• "Obviously it wasn't in stock, got a call, returned the call, said the store manager would call me - obviously was never going to call."
• "Very displeased! I get numerous emails to pick up my purchase of a bicycle at a store which is 45 min drive only to be told on arrival their system was down."