RTECSHOP.co.uk Reviews Summary

Customer Service

Pros:

• "Not only did they give me proper sound advice, but they had a slot available for me on the same day."
• "Liked the service I received from Adrian. He knew his product."
• "They are the most accommodating team of people I have ever met."
• "WOW! service awesome nothing was too much, bought wheels had them fitted and drank so much coffee I went sleep tonight."
• "All fitted within 30mins. Highly professional and extremely knowledgeable."
• "Fantastic level of friendly service."
• "Customer service was excellent - knowledgeable, helpful and friendly."

Cons:

• "I was getting passed from person to person and when I finally was dealt with I was dealt with a disgusting arrogant attitude."
• "What a complete waste of time. Went to see them specifying exactly what I wanted and they requested that I visit them the following day to try a few alloys wheels out, only to be told nothing could be done."
• "Bunch of cowboys, unprofessional and rude."
• "Absolutely appalling customer service, extremely rude and patronising!"
• "Terrible customer service! 1 star is way to generous for this company."
• "On arrival, it was more like ‘here’s your receipt and bye’ without as much as a thank you."
• "Rude staff that can't be bothered to greet you when you arrive."

Product Quality

Pros:

• "I had the guys at R-Tec make me a custom backbox for my mx5 as mine was burnt out. It sounds awesome and looks amazing too."
• "Cheapest Tyre prices in the area."
• "Very good service replacing tired Xenon bulbs and wiring."
• "Bmw 3 series window tinting. Serious Workshop very pleased with the tints very professional."
• "Had a look under the car when I got home, and was very impressed with the quality and build of the exhaust."
• "Purchased a performance exhaust system. Noticed the difference right away."
• "The exhaust system is exactly what I asked for in every way."

Cons:

• "Over £100+ for a set of bulbs which have come off eBay for less than £20 and been put in a nice box with BMW on it and now they want £149 for them(rip off)."
• "Previously they chipped the paint on a set of brand new alloy wheels and tyres purchased, again, no form of reimbursement offered."
• "Had to have my brand new wheels rebalanced - two of them were 30g out and the vibration rattled my teeth."
• "Wrong wheel sizes advised and supplied."
• "Had sway bars installed by these guys. A few months later it failed MOT because the end links were falling off from snapped off bolts."
• "No wheel alignment carried out or even advised after new wheels fitted."
• "Shocking service. Ordered suspension springs on the promise they would be in stock for the next day when I needed them, only to be let down and told Monday instead."

Value for Money

Pros:

• "Found site online and ordered the exact same wheels I'd just priced up on wheelbase alloys at £569 delivered for an unbelievable price of £433 + £25 delivery."
• "Large (and I mean large) selection of alloy wheels."
• "I've been coming here since they opened and you always get a brilliant service the guys are always helpful and you get the best deal."
• "The alloys and the tyres were changed for a decent price, its way expensive elsewhere."
• "Had my Cades Keaton fitted to my MK7 Golf R on Saturday... great service and will be back!"
• "The place itself is really nice and well worth the visit."
• "Great price, service and communication."

Cons:

• "£4k+ better spent elsewhere."
• "Don't waste your time and effort, take your money somewhere else."
• "Then come the day, they said that the wheel alignment for my car is more complicated and is so must be charged on the full amount without discount, and that there is no time to do it anyway."
• "I must say that I am not happy with the way my purchase was handled; the communication after paying was just mostly lying."
• "Service: it ok, but felt like I was constantly chasing them."
• "Despite leaving my details I wasn’t given a call back."
• "They keep asking for a review so... They have still not got back to me one month later."