The Snow Centre Reviews Summary

Instructors

Pros:

• "We had our first lesson with Josh today and it was brilliant."
• "Penny who was a brilliant instructor and quickly put us at ease."
• "I would 100% recommend Brett. He was a patient teacher and really knowledgeable."
• "Had Betty teaching the Level 3 Snowboard group today. She was brilliant and made it clear and simple to help progress a mixed abilities group."
• "Sarah our instructor was great, really helped learn the basics/pushing us a little more each time."
• "The instructors Dwayne McConnell and Max deserve some credit for building our confidence and teaching us to a highest standard for snowboarding level 1."
• "Sean! He was amazing - safely guided me through the progressions."

Cons:

• "The instructor for our lesson was 10 minutes late so this was lost off of our lesson as no one seemed to know where he was."
• "Some of the instructors also don't seem well trained in how to deal with accidents."
• "Also the instructors are a bit hit and miss sometimes with their teaching ability and also filling out your cards correctly."
• "Be careful with junior lessons, they start to rip you off for extra lessons and try to force you to sign up for private one on one lessons for over £100 an hour."
• "Booked an intro to skiing course specifically for people with no previous experience. Instructor changed it to an intermediate course because some of the people had previous experience which left the rest totally behind."
• "Unfortunately the one star was lost on the slope, lack of coordination between instructors resulted in upset child."
• "All Coaches need to keep eye on their group of children as seen many children felling off and coaches being busy in chat."

Facilities

Pros:

• "They do have changing rooms and free lockers no need for deposit which is great."
• "Snow and Rock is on site if you need to buy last minute clothing."
• "Guaranteed snow all year round!"
• "Ground entrance are shops, first floor is check-in and skis/boards and 2nd floor is seating and gallery."
• "Plenty or cubicles to change into your ski gear and benches to put your boots on. Free lockers available to store your stuff in too if needed."
• "Free car park, free lockers, nice apres cafe overlooking the slope & equipment hire included in with your pass."
• "The slope is very well maintained."

Cons:

• "The helmets are so dirty - there is dandruff and hairs stuck in all of them."
• "The waiting area felt very disorganised and cramped."
• "It was incredibly busy on Saturday, and on the second floor (where you get ready/collected) it did feel a little hectic."
• "The only complaint was that on a Saturday the beginner slopes are over crowded."
• "The changing area does get a bit hectic with the amount of people and minimal changing cubicles."
• "The snow was poor, slushy in places and icy in others."
• "Helmets and boots smell of sweat."

Customer Service

Pros:

• "Simon and his team... tried relentlessly to help us start our car, in the cold, at close to midnight."
• "The staff were so patient and the kids loved it."
• "They are so happy to help and it's very reassuring to have that support."
• "Service from staff makes a huge difference in an industry like this."
• "The staff were all very helpful, especially Charlie who was more than happy to help my other half who was lacking a bit of confidence after 10+ years without skiing!"
• "The staff were nothing but helpful and kind."
• "Friendly down to earth staff that make you feel like nothing is too much of an ask."

Cons:

• "Children were asking for more food which I had to get myself and the staff were too busy chatting to each other to even notice the kids asking."
• "Absolutely love the snow center and the great tuition provided by the staff however it's completely let down by the terrible service provided in the lodge cafe upstairs."
• "The red Jacket patrol, Bee, instead of approaching us kindly and respectfully, started to rant i couldn't help her."
• "The staff are all very young and that showed in their lack of organisation and customer service."
• "When I asked the staff why, they was rude and acted like they didn't care."
• "We were taken aback when we were refused any sort of food service since the kitchen closed at 17:00!!!"
• "When I questioned it at reception I got a moody response, they only seem to be happy when your handing over your money."

Value

Pros:

• "Lessons are a bit pricey but lots of fun."
• "With the summer discount on the lesson it was fantastic value."
• "They have very skilled and friendly instructors, the group sessions are better value for money."
• "I also recommend checking out Groupon for majorly discounted lessons during the low seasons!"
• "Prices are fairly decent as well, bought gloves and socks on the day which came to £7."
• "Good lessons and facilities. The complimentary tea and coffee at the bottom of the slop is an excellent touch."
• "A reasonable cafe is located within with views onto the slopes."

Cons:

• "The company are really clear and then forceful about not honouring them post that date."
• "My only issue is that it falls on the expensive size."
• "Nearly 100 quid for 2 people for 2 hours does make me not want to request here as often."
• "Food is expensive."
• "A little overpriced lessons and passes."
• "The vouchers only last one year from date of purchase."
• "There is no flexibility post COVID, or if you are ill either."