Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Well stocked and good lay out."
• "Located by the canal so it’s a great place to moor up."
• "Nice big store, lots of different products."
• "This is quite a large store, and it has a large car park with a lot of spaces."
• "I like the place. They have a large customer parking including dedicated space for disabled, bicycles and motorcycles."

Cons:

• "No longer a cafe in store, which disapointed me."
• "Very large store so can get lost 😂."
• "Now not only do they have Argos instore but they have got rid of more tills which makes things a little harder."
• "Self-serve checkout. Red light flashing, three members of staff nattering away."
• "The staff in this store are wonderful though and work incredibly hard and are super helpful."

Customer Service

Pros:

• "The staff is very kind, as always."
• "Went to pick up a food order for a party tomorrow and discovered that because a manager had gone off sick the order had not been sorted or even had my name put on it."
• "Very friendly staff. Helpful and informative."
• "The cashier was extremely nice to my 4 year old and made a few jokes which was nice."
• "The staff are friendly and nice, selection is okey."

Cons:

• "The trolley person just now ignored it completely."
• "DISABLED PEOPLE SHOULD AVOID THIS STORE."
• "Badly organised click and collect, I went on the 11/11 the employee told me that our shopping has been given to someone else."
• "The staff quality also seems to have gone down while there they leant on my wife and got uncomfortably in her face."
• "Thank you for the unpleasant shopping experience not to mention all the stalking u did during my shopping experience."

Product Availability and Quality

Pros:

• "Has a lot of what’s needed, including cloths and pharmacy."
• "Good selection, but have had a bad experience trying to get in past the queue."
• "Nice big Sainsbury's, my first visit to this store at Apsley."
• "Very good selection of healthy and nutritious foods and products."
• "They typically have everything I want with good dates for my single shop of the week."

Cons:

• "Lacking a star due to not having kindling and staff seemingly being unaware of what they actually stock."
• "Despite several disappointments last year like falling ill after trying some sausages on the purchase day."
• "This store actually sells items that are out of date, not by a day or even a week but months!"
• "I was looking around and was gonna buy something but then I decided not too because I really didn’t feel like walking w food all the way back to my place."
• "I went in especially for ionized water for the floor cleaner."

Pricing and Value

Pros:

• "I love shopping at Sainsbury's as it is a stress free supermarket. Prices are reasonable."
• "Good value."
• "This store has implemented as much social distancing as possible with hand sanitiser by the front door."
• "Our nearest large supermarket which we regularly visit."
• "Love my local Sainsburys, Service has improved."

Cons:

• "My local but pen pushers in their head office are putting up prices so quickly the staff in the store cannot change the prices shown on the shelves quickly enough to keep up with the greedy people at HQ."
• "Going to a Sainsbury's is much like paying vast sums of money to breath, gosh how I enjoy the experience."
• "It's sad to see its decline. Patchy stock, mess on the floors, dirty and falling apart flooring."
• "Never going here again, I was going for a walk and I decide to peek in the local grocery store, me being from america I just wanted to see the grocery stores here and how it’s different compared to my home in america."
• "I only went there to accompany my wife. The shop is depressing."