McDonald's Reviews Summary

Service Efficiency

Pros:

• "Food was served quickly and my order was correct with no mistakes."
• "Sometimes a McDonald's just before the Cinema works a treat. Good fast service."
• "The whole process was short but very pleasant."
• "I'm here whilst sons in hospital and I'm super impressed! Flood of people fri/sat and both times got food quick and hot!"
• "Excellent service. Very busy but plenty of staff working to ensure a fast efficient service."
• "Such a nice dining experience on a quiet Sunday morning. Food was delicious and prepared fresh, and our toffee lattes were full of flavour."
• "It is always a treat to go to McDonalds Marina. The service is usually fast."

Cons:

• "Waited 20 minuted to get the food."
• "Sat in drive through for over 40mins, without a word of apology."
• "Waited an age to receive food because they were prioritising the drive through."
• "Waited best part of half hour, had to go in to get the food because they had forgotten."
• "Waited over half an hour for a sausage and egg muffin, hashbrown, a Sprite and a white coffee."
• "We waited 1 WHOLE HOUR for the food and had to go up to the desk to ask for pur order because they DELETED our order."
• "Worse Mc Donald's ever fries where cold and soggy when I asked The Manager to exchange them he asked to see my receipt and stated it was 11 minutes old i then replied it took me that long to receive my order."

Staff Interaction

Pros:

• "She was very friendly, professional and a pleasure to deal with."
• "The new mornings staff are amazing always remember us and our 3 sweeteners with latte."
• "Had a really lovely server at the drive through with red hair who asked for sauces and gave us plenty."
• "I went here with my toddler and baby and was struggling with them both behaving badly, a lovely customer care assistant with red hair came over with paper and crayons."
• "Lisa is so lovely, hardworking & great at what she does."
• "Lisa is the most wonderful employee she needs a pay rise or promotion!"
• "it was my first time ever in this mcdonald’s i was served by a guy named kenta( i asked his coworker ) he was so respectful , nice , helpful i will definitely comeback !"

Cons:

• "Half the workers haven’t got a clue what they’re doing and it’s an embarrassment to the establishment!!!"
• "The team members who dealt with this order are beyond incompetent!"
• "There were 4 staff talking to each other, very slow, very lazy."
• "The staff are run ragged, I felt so sorry for them."
• "Very bad customer service. Staff are very rude."
• "The staff are more interested in each other than the customers, and not at all friendly."
• "The staff have very little people skills and makes the whole frustration in delay even worse as they couldn't care less."

Order Accuracy

Pros:

• "Food is usual McDonald's standard."
• "Otherwise really happy with the burgers they made."
• "OMG since the new order screens were introduced I frequently customise my order."
• "Just as good as every other McDonald's, the odd few screwed on Tablets with games to keep the kids happy."
• "Nice modern McDonald's. enjoyed using the new ordering screens."
• "I don't usually write reviews however I just wanted to say I always use the drive through here and the staff are always very friendly, helpful, fast service and the food is always perfect."
• "McDonald's has defied all expectations and transformed fast food into an avant-garde culinary escapade."

Cons:

• "Multiple orders from this place. Not one ever arrives complete."
• "No dips added to our order- needed to ask for every single thing... sugar, ketchup etc... no tissues as well."
• "Then after a further 10 minutes he comes out with my order to which I asked him if the dips was in the bag, he replied yes, get home guess what no dips!!"
• "Ordered for a 5 of us and somehow a fillet-o-fish turned up 2 chips and 5 drinks like how does this go so wrong."
• "20 chicken Nuggets came without sauce, and my large strawberry milkshake was only filled 2/3."
• "When we finally got it home we discovered neither of the dips from the two chicken select meals were inside, or any of the dips with the nuggets share box.. the coke also tasted completely foul."
• "All the food was cold, asked for replacements and they sent out the same cold food which was originally sent."

Cleanliness

Pros:

• "The place is always clean - no Wetherspoons dirty tables in this place."
• "It was clean and well maintained."
• "Staff keep it clean which is good couldn't see any tables that weren't clear."
• "Very clean but Service wise, the Worst McDonalds I’ve ever been to."
• "Nice branch, usually very busy. In the past I had mixed feelings about the staff but today was waiting for a bus and just wanted to pop in for a quick coffee."
• "Overall quality of food was pretty good! The chips were cooked fresh."
• "I left the premises with a smile on my face."

Cons:

• "The toilets were vile used sanitary products spilling out of the sanitary bins and no toilet paper."
• "Its dirty, mucky, sticky, disgusting. No ketchup, no napkins. Bins always full."
• "Dirty toilets no soap to wash hands !!!"
• "The toilet was in a disgraceful state, again there were enough staff present for it to be cleaned, but they didn't seem interested."
• "When I entered the place was filthy, with lots of rubbish on the tables and floors."
• "Visited late evening on Saturday and the place was a mess. Tables not wiped down, food waste on floor etc."
• "The level of hygiene is utterly disgusting, and not only are staff unfriendly they are rude and aggressive."

Value for Money

Pros:

• "Fillet o fish for 99p, can't really go wrong."
• "It's a MacDonalds, so the food is predictable and the price is reasonable."
• "It's macdonalds what more is there to say. You know what to expect... and getting exactly what you expected! A reasonably tasting cheap meal! Happy days 😁"
• "You know what you are going to get when you go to a McDonald's. It's consistent."
• "These golden batons of pure bliss, delicately seasoned with a touch of salt, offer a symphony of textures that caress the taste buds with each heavenly crunch."
• "From the ethereal Big Mac, a harmonious symphony of beef, cheese, and secret sauce, to the divine Chicken McNuggets, crispy morsels that dance upon your palate, every bite is a revelation."
• "Breakfast was bang on! T'was hot, not greasy and it was stacked well (it didn't fall apart)."

Cons:

• "Sometimes 25 minutes just for a burger."
• "The middle of the burger was raw."
• "Quarter pounder with cheese Stone cold inedible. Fries lukewarm not good."
• "The food they bring out is cold, and they often mess up your order."
• "The chicken is downright weird and doesn't even REMIND me of chicken and the burgers are almost as bad."
• "A large portion of chips and a quarter pounder took half an hour for a fast food restaurant. It arrived cold and soggy."
• "The worst food stone cold but it in the bin."