McDonald's Reviews Summary

Service

Pros:

• "Always love love ❣️ love McDonald's 😍,always good service ,fries hot& salty delicious 😋,wraps especially BBQ one is devine lots of sauce which I like."
• "We went in for breakfast and we found the service to be fast and efficient."
• "Seems to be a well-run restaurant, very clean and tidy with a good atmosphere and accessibility."
• "This is a really nice restaurant with great staff that will do everything they can to meet your expectations."
• "Very clean. Lady was cleaning up when we got in there."
• "Saskia is very fast at serving on window 3 whilst working and has a fantastic manner on the till at the front."
• "Staff were very friendly and service was quick."

Cons:

• "Service is so slow it’s unreal - constantly parking people up for the drive through, no organisation inside."
• "Pointless calling this “fast-food” there’s not been a single time (+20 times) that we haven’t had to park up and wait 15 minutes for something as simple a Mayo chicken."
• "So much for fast food. It was average at best, only went there as a last resort!"
• "Most of the other staff are rude and dont know how to talk to customers."
• "Awful experience of a glorified youth club. Managent need to take control of the restaurant and the service."
• "Drive through is shocking. Order and then park up and wait for almost 35 minutes for one meal."
• "Absolutely rubbish place. Been here 3 times and every time have had to park up and wait."

Cleanliness

Pros:

• "It is kept nice and clean; the staff are very helpful."
• "The toilets were clean too."
• "The cleaning staff are what makes this McDonald's a great place."
• "Very clean and tidy with friendly and helpful staff."
• "Well done overall the cleanliness and hygiene was also excellent."

Cons:

• "Toilets always stink and not enough seating inside or outside for the location."
• "Having arrived on the overnight ferry from Dieppe we decided to head for McDonalds for an early breakfast... the restaurant in a state of complete disarray - it was dirty."
• "Bin inside the restaurant were over fulled…"
• "The whole place was a mess with rubbish on the floor everywhere."
• "Food was cold place was in a disgusting and un hygienic state food all over the floor and tables bin overflowing no hair nets were worn in the kitchen and a member of staff sauntered through the customer area with a cigarette hanging out if his mouth."
• "Walked in and it smelt of urine, paper on the floor, horrible."
• "The restaurant was understaffed, very dirty, rubbish on the floor, no toilet tissue in any of the toilets."

Order Accuracy

Pros:

• "Our order was correct."
• "We ordered breakfast for 2 adults and 2 kids, all wanted a change like no cheese, no egg etc and the order was passed through the drive through and was all correct."
• "They will change items if they're wrong."

Cons:

• "Got home to find I had someone else's order."
• "Missing an item and the burger although having a sticker saying remove cheese still had cheese in it."
• "We left without the large fries and any/all of the dips."
• "Once again, they put incorrect items on the burgers!!"
• "Every single time I go to McDonald's there is something wrong with my order."
• "Many times I have got home and there has been something wrong or something missing!!"
• "Never in my life yet have I come across a food establishment where they get your order wrong 9 times out 10."

Facilities

Pros:

• "This 24/7 Mc Donald’s saved me when my ferry arrived 4 AM and while waiting for the train for an hour."
• "Kids occupied on iPads, my phone charging wirelessly while I eat."
• "Easily found on the retail park just off of the roundabout."
• "Convenient parking, nice clean restaurant."

Cons:

• "The bin was overflowing onto the floor, creating a beautiful greasy mess, the tables were covered in rubbish and sauces."
• "Do note, the car park outside currently has lots of pot holes !!"
• "No allocated parking spots."
• "Awful the new McDonald's layout Newhaven is terrible caused backlogs to the Seaford bends."
• "We all suffered from the extreme heat from the 'sun blocking' things not working."
• "The place has been refurbished, but all that has been achieved it seems is a huge area where disgruntled customers can loiter!"
• "So I went to McDonalds newhaven around 315 in the afternoon was not very happy I had to wait for my food... all the bins around mcdonadls were full and overflowing."

Staff

Pros:

• "The staff do their best and are polite however, something from senior management needs to change."
• "The staff at Newhaven are really friendly."
• "The staff here are great, really lovely and obviously hard-working."
• "Friendly staff, always say hello. Always willing to help."
• "Very polite member of staff taking order."
• "Robert Lane is an excellent Shift manager and helps keep morale up with his staff members."
• "Went through the drive through today with two young grandchildren in the car and asked for 2 very very happy meals. The lad that served us was AMAZING!!"

Cons:

• "Most of the staff I've encountered when I drive thru on the window 3 are quite plain and not friendly."
• "One lady working at the drive thru counter laughing and moaning about myself a paying customer."
• "She was unbelievably rude and sarcastic!"
• "Staff are useless, they ignore you when you’re waiting at the till and they have zero common sense."
• "Staff are rude and appear to just be sitting there while one member of staff is bringing out orders to people."
• "Absolutely useless and rude staff."
• "The team are rude and not very knowledgeable about the service they are having to provide."