Halfords - Bedford Reviews Summary

Customer Service

Pros:

• "The staff were friendly and helpful and tried their best to help me with my needs."
• "He was a great representative of your company being polite, knowledgable and a very nice young man."
• "I was very impressed with how helpful and knowledgeable the member of staff who served me was."
• "Exceptional service from all the cycle team upstairs, special mention to Heidi and Claire who were absolute superstars throughout!"
• "Fantastic service ordered something on the phone rang me back to say they had ordered it and said they would phone me back said it could be an hour or two they phoned me back one and half to say it was there what great service thank you guys."
• "Stuart had endless patience with me, was cheerful, professional and extremely helpful."
• "Brilliant staff very helpful."

Cons:

• "Seems like a lack of experienced, older workers for the bicycle division."
• "I had no phone with me and wasn't offered to make a call for help."
• "Would be useful for staff to know they can’t fit bulbs in certain cars if the wait is that long."
• "Little to no help from the young boys working on the floor."
• "Today I had a very bad experience in one of your bedford branch with my pregnant wife and my little daughter."
• "Awful customer service!! Took my bike in for repair, an hour after dropping it off received a phone call stating the website they were ordering the part from would take 2 months to deliver."
• "Poor communication between staff members."

Product and Service Quality

Pros:

• "Always have what I need."
• "It only cost me £20.00 and this procedure will save a lot of money in the long run."
• "Had a poorly Audi A8 needing headlight bulbs replacement. Stuart@Bedford did an excellent job."
• "Very kind and understanding lady in the bike section found replacement inner tubes and fitted them both within 15 minutes."
• "The bike quality is quite surprising considering it's budget price."
• "Another great service by Lee at Bedford, with installation of replacement front dash cam."
• "The gentlemen who made my plates went to fit them and wasn't happy and he made another plate and fitted it until he was satisfied."

Cons:

• "Dreadful! Went to get an air con re-gas."
• "I booked and drove to my appointment, the man went outside and said they are unable to check my aircon because it would require removing a headlight."
• "Poor customer service. Needed small repair to my e-scooter. No info that the repairs need to be pre-booked."
• "Spent over half an hour waiting for them to open a secure cupboard, massively under staffed."
• "Why is the queue always so slow?"
• "No expertise at all in the building, in fact, not even the sense to check the car seat is correct from the warehouse."
• "Bicycle department largely incompetent."

Staff Knowledge and Helpfulness

Pros:

• "Max was very knowledgeable about the bikes and gave us good recommendation."
• "So thank you so much Antonio to have provided a lovely service."
• "Bought a bike - well informed, patient staff, so was put under no time pressure and a range of suitable bikes suggested to meet my needs."
• "The young lady Claire explained everything fully and made sure I fully understood the whole process."
• "Ryan at Halfords Bedford gave me advice and answered all my questions about child car seats, helping me to make an informed choice before ordering."
• "The staff I encountered were... very knowledgeable and it was reassuring to be able to ask all the questions I needed."
• "ASTON gave us a lot of good information about Auto Glym Products and was very informative."

Cons:

• "Not only Halford wants to effectively steal bikes for pennies, offer no discount and make the whole process a real hassle."
• "The last experience I had was an awful one; the till operator has been extremely rude towards me."
• "There's no way to contact back if someone leaves you a message!"
• "Poor service upstairs in the bike section, the young boy I asked a question was inexperienced, uninterested and slightly rude."
• "Staff lack any experience in putting a e bike together forks loose brakes not bled very dangerous."
• "Never had anything in stock that I wanted despite the website telling me it was."
• "The customer service I received from the member of staff when collecting a bike was diabolical, he was rude, arrogant and did not listen to a word I said to him."