Halfords - Thanet Reviews Summary

Customer Service

Pros:

• "Very friendly staff, including Mike who advised me of the benefits of joining the Halfords motor club."
• "Member of staff called Edward helped us out. He was very knowledgeable and was happy to explain all the differences between the Hybrid and Mountain bikes."
• "Emma, Ramona, Josh and Kevin were all very patient and helpful."
• "Very impressed with the service. I needed a new headlamp which was a little difficult to get to and Frenchie was amazing!"
• "Had an issue with my brakes last night, called them up and was told bring it down, Emma done a fantastic job and fixed my bike within 5 mins, great service from the bike team."
• "Was served by a lovely man called Dan."
• "The team in the upstairs bike section made us feel welcome, and were Quick and efficient."

Cons:

• "Appalling service, rude and extremely unhelpful."
• "Service okay, new staff member being blamed for mistakes with bill and mix up with name on bike."
• "Waited 15 minutes to ask to speak to a member of staff. Staff weren't even busy as the shop was practically empty. Eventually, a rude unhelpful man told me that what I wanted was not in stock even though it said it was in stock online."
• "Terrible service at the store. Will never buy from Halfords again ever. Bad store. Bad Staff & Bad Service."
• "Absolute chaos! My bikes were involved in an accident, the guy (not the new employee who the manager tried to blame) booked them in for an impact damage test and explained it all to me, call up a couple of days later the manager said we don’t do that, the guy shouldn’t have said that!"
• "Awful service, all I needed was a gear service yet he tried to sell me a 50 quid service. Damaged bikes parts while in repair then called me after I got my bike back trying to get me to pay more."
• "Disgusting customer service staff are really rude and dry tried charging me £15 for a inner tube replacement."

Product Availability and Options

Pros:

• "Imagine my delight to learn they were already to collect almost quicker than I was ready to get them."
• "If you are looking to purchase products from Halfords and it's more than you can afford in one transaction then they now offer a 0% finance agreement that allows you to purchase the goods you need without the large upfront cost all at once."
• "Just had my front and rear dash cams hard wired in by Jay at the Thanet store, amazing guy work completed in just over an hour."
• "Car battery just died and left me stranded. Phoned around for a replacement battery and only Halfords could deliver that day and at a competitive price."
• "Romana who severed me searched to see if there was one at another store but she found a very similar bike in the same colour that suited."
• "Came to purchase wheel trims, was recommended fitting for a great price!"
• "I bought a new stereo this week which is great as its Bluetooth hands-free."

Cons:

• "I've always used Halfords in Canterbury and never had any trouble however on this occasion I went to the one in Broadstairs/Ramsgate and well... it is just poor."
• "Bought a Escooter, The back light just fell off after five minutes of use."
• "Wouldn't let Halfords touch my car with a wet sausage let alone a spanner."
• "I purchased a pump a few months ago and using it for the second time, it failed."
• "Be aware, Halfords prices in store do not match with the prices that they offer online via their website."
• "Bought Indi 2 neo chrome Electric scooter just 3 months ago had constant problems with the handle bar clip since buying new."
• "Purchased a car battery had a problem with it not holding charge and not being able to turn over my large car."

Staff Competence and Helpfulness

Pros:

• "Always found staff helpful and well-informed. Halfords is often my first port of call for spray paints and car bits."
• "I've never had a problem when they have repaired a puncture on my bicycle."
• "Quick & easy service for my teen sons bike after he’d had a tumble on it. Fixed & serviced fast and bought bike back to full health."
• "I had a dipped beam on my Mercedes CLS and went to Halfords to get a replacement. I don't usually write things like this but the guy (I think his name was Jim) was really really helpful and friendly."
• "Visited Halfords in Thanet today for a car bulb change and also used the bike service recently. Staff always polite and friendly."
• "Dave and Errol who work here are true legends and went above and beyond to assist me with my car."
• "Great help, I went in to get oil for my car when paying they asked for my car's registration. I hadn't chosen the correct oil so thanks for your help taking extra time and care, making sure customers are buying correctly."

Cons:

• "Friendly staff but less than competent. Bike returned in an unsafe state after £120 worth of servicing but this seems to be down to inadequate training rather than the staff member who couldn't have been nicer."
• "The only gripe I had was the unnecessary confrontation when I hadn't received a digital update."
• "After enquiring about some brake pads, asking if they where in stock twice, paying for them and giving my name, address and telephone number, to be told, 'I’ll phone you when they are ready'."
• "He could clearly see I didn’t live close by and at no point said the item wasn’t in stock. A refund was given to me straight away but I feel that communication could have been a lot better."
• "Useless staff with no interest in what I needed just trying to insist my bike was 'un-ridable' unless I replaced almost everything."
• "Not half the place it once was. No one in the store seems to know or recommend anything. Ask a question and you have to explain what it is you want."
• "Pretty rubbish really. Went for 3 items, came out with 1. When I asked staff member for help, being told to Google it, when in their store?"