Address: 1 Batchelor St, Chatham, ME4 4BJ, United Kingdom
Rating: 4.2
based on 204 reviews.
Customer Service
Pros:
"Very helpful guy Kevin saw me browsing and asked me if I needed any help."
"Nothing is ever too much trouble for them."
"Assistant at Chatham more than helpful."
"Really helpful and knowledgeable staff who go the extra mile."
"All staff were friendly, very efficient and extremely customer focussed."
"Your staff are a credit to your store."
"Both staff members were very helpful and cheerful despite being freezing cold."
Cons:
"Absolutely disappointed I paid £100 for a stunt scooter for my little boy for Christmas the box was ripped open and had been opened and not put back in properly."
"The whole experience has been a complete waste of my time and energy."
"The staff (Jade) who served me was getting rude, short and flustered with me."
"Absolutely shocking customer service."
"The woman was extremely rude and quite vocally said my daughter was early in front of everyone, and the technician was still on his lunch."
"Shocking service. They sold me wipers which they said fitted my car."
"Chatham store have some rude members of staff up in the bike section and wasn’t really interested in helping with the items I had gone in with."
Product and Service Quality
Pros:
"I am simply overwhelmed by the exceptional expertise of Jack, who did tremendously well in showcasing his genius ability to get my radio fitted and working perfectly."
"Great value goods, I bought a bike here at a great price and I received lots of help."
"A lovely fitter guy totally sorted out my newly smashed wing mirror and now it’s even better than before!"
"Had a new battery for my car at Halford Chatham fitted and got the most amazing service I ever had since going into Halford, from Lizzie."
"Lizzie was absolutely brilliant, she is a credit to Halfords & went above & beyond to help me."
"Sam was so helpful today, he assessed and booked in my mini for a repair on my windscreen."
"Went in Halfords without a pre-booked appointment with the intention of having my mudguards changed. Despite being fully booked, the member of staff at the bike service desk, Leon, went above and beyond helping me to come up with a solution."
Cons:
"Ordered what I thought was a tent, was awning for tent. Tried same day and next 3 days to cancel order."
"Came to the store this morning a week later at 8am when they store opens and door locked!"
"But choices of items is limited I could not find floor mats for my Toyota RAV4 suv there."
"Bought two bikes from Chatham branch about two months ago. One works fine, the same bike problem with brakes and gears."
"Too slow, too many kids joking and hanging out together rather than customer focused."
"Website says there is bike repair/servicing but in shop this isn't the case."
"Poor service! Ordered windscreen wipers online with fitment, which was confirmed even received order confirmation, only to be called 40 minutes later while I was on my way down there, that the wipers are actually out of stock."
Value and Pricing
Pros:
"What I thought was going to cost £300+ was only £160."
"Staff friendly and helpful. Store clean and well set out good range of products and fairly priced."
"I usually order from online retailers but I was surprised to see in store prices were competitive."
"I joined the Halfords membership which also saved me over £44 today!"
"Very helpful and quick service."
"Great quick fix on bike."
"Free parking is available."
Cons:
"Had a new dash cam fitted appointment 13.00 the guy was half hour late to start."
"Needed help with a dash camera... The advisor has a little knowledgeable about it."
"Had the free bike check one week come back as fine... then they find more faults."
"Had to get a replacement battery... very pleased with the service I received."
"Showed me how to incorrectly fit a car seat."
"They promised to deliver by today, still nothing. Online tracker says they are still packing the item."
"Needed my wheel trued on a road bike... more than happy with the job Joe had done."