Euro Car Parts Reviews Summary

Customer Service

Pros:

• "I needed a new battery and cannot fault the service provided by Euro Car Parts; they were fantastic."
• "Every time I've used eurocarparts I had great service!"
• "Very good experience today. It took less than 20 minutes to get sorted out with all round disks and pads for 2 cars at an amazing price. Very helpful guy who served me, all round very happy with today. Will definitely use again."
• "People working on the floor are quite knowledgeable so don't be afraid to ask them for help or questions."
• "Staff was accommodating. Answered every question, even went the extra mile to find me a product I needed."
• "Excellent customer service. Saved nearly 40% on the purchase of engine oil compared to other auto parts store. Plus free screenwash 5 litre !!"
• "Good prices and excellent customer services especially from the girl on the counter (Sarah) top service from her always had been and very cheerful and funny."

Cons:

• "very poor customer service at counter. never have stuff ready when pre ordered it."
• "Sellers don't know their job. Cant use original numbers or cross references."
• "Staff grumpy don't rush themselves did click and collect still had to queue."
• "Customer service is abysmal, if they went any slower they would be in reverse, they think it's acceptable to leave paying customers waiting over half hour to get basic items."
• "Shockingly slow customer service, they just don’t care how long you wait."
• "Really poor customer service on arrival, the two guys that served us were far more concerned in giving each other directions on their phones, huge disregard by then throwing my items on the counter at the end, completely ignoring me is so rude."
• "Awful customer service, no parking space, got £100 parking ticket."

Parking

Pros:

• "Easy to get to."
• "Euro car parts shop is a wide known place. Staff is ok and there is enough parking space."
• "I got there at 8 a.m. which is their opening time, and was able to park up o.k. as it was first thing in the morning."
• "Prices are usually pretty good, parking is easy and access for disabled customers is good."

Cons:

• "Got a parking charge here due to their car park being full of their own vans. Euro Car Parts couldn't care less."
• "DONT PARK ON DOUBLE YELLOWS OR PART OF.. AUTOMATED CAMERA £60 FINE."
• "Parking is so ridiculous here, you get a fine if you park outside the car park so everyone is trying to fit in this tiny car park with people blocking others in etc."
• "Avoid them at all costs, if you park in front of the store where literally any customer would logically park, you will be sent a £100 fine 1 month later."
• "The only reason for the four stars are down to the parking around there I ended up getting a ticket for parking outside the unit."
• "Beware of the parking! Very few spaces for Euro car parts, and if you wait on the private road even for 15mins you will get an automatic parking charge notice for £100."
• "Absolutely disgraceful - 20 mins queue and got £100 pound fine for stopping outside as the the car park was full."

Ordering and Collection Process

Pros:

• "Great service but always pre-order the parts you want and expect a queue at busy times."
• "Always had a good service from these guys, good pricing on there budget range and excellent quality on there more expensive stuff."
• "Great place to get parts, check out online before you go as they always have free discount codes on top of webpage in red bar."
• "I place my order online, very easy to find the things you want, at the shop everything run smoothly, they get my stuff in couple of minutes."
• "Opened promptly and busy, checked online they had the part i required however going in (if you don't know full car spec) they ensure you have the correct part and measurements to fit your car."
• "Love Euro car parts, always cheaper with discount codes."
• "Click and collect service is really good, might be busy now and again since it's probably one of the most used euro car parts in Coventry."

Cons:

• "ECP regardless of branch seems to provide a slow service generally speaking, you might be 5th in a queue but still have to wait for 20 minutes to collect."
• "Absolute shambles can go at any time of day and doesn’t matter if there’s 1 person waiting or 20 you’ll have a ridiculous wait regardless."
• "Terrible experience. Ordered parts, sent me the wrong items and difficulty/confusion with refunding. A total WASTE of time and MONEY."
• "That is probably the only downside to the company, my parts are generally accurate, come at a decent price & get the job done."
• "Service is slow and can be a pain waiting for sometimes 20-30 minutes to collect something I’ve already paid for online!"
• "Poor service, 30 minute wait for a client and collect order placed days in advance, no urgency from staff members and nowhere to park, go elsewhere and save the risk of a parking ticket and a long wait."
• "Ordered part online against my registration. Collected part. Would not fit. Was told no return for click & collect."