Halfords - Brighton Reviews Summary

Customer Service

Pros:

• "Julien was amazing!! He was so knowledgeable and helpful."
• "I was served by Adam who was fantastic - he fixed and adjusted the bike expertly as well as sharing his knowledge and explaining to me what to expect and what all the work was for."
• "The gentleman who fitted my new headlight bulbs was so helpful and even gave my lights a little clean with t-cut."
• "Really friendly helpful staff, unfortunately we had a problem with the bike we purchased but they pulled out all the stops to get everything sorted for us."
• "Halfords staff in contrast were extremely helpful and friendly and sorted us out without any fuss."
• "Everyone (esp. Josh today) has been helpful, friendly and efficient."
• "The staff at Halfords Brighton store were very helpful and supportive in helping me to choose the right child car seat."

Cons:

• "Disappointingly rude member of staff on shop floor today who obviously did not want to help me find something."
• "Staff really are so laid back that I wonder why they are there."
• "worst service in a shop in a long time, one uniformed member of staff cut off my question to repeatedly tell me he only worked stock and not to ask him anything."
• "Was not impressed with the customer service."
• "I was ignored by everyone who worked in the store. Communication is everything and it was severely lacking."
• "The staff then proceeded to be rude to me, one of them complaining about having to look for my item."
• "The first female assistant I spoke to just shouted im busy speak to Beth, other customers even laughed at her response."

Product and Service Quality

Pros:

• "Great service. Bought a new battery for my car, and it cost me only £20 to have it installed while I waited."
• "I received first class support from staff at Halfords when making my decision on an e bike purchase."
• "Quick and efficient service. I ordered and paid for 2 car seats by phone and collected them an hour later."
• "Pleased and surprised by the level of service for my free bike health check."
• "Had a fantastic experience getting my brake pads fixed today."
• "The service was amazing and affordable, as I had my chain replaced."
• "Great customer service and really knowledgeable about bikes."

Cons:

• "Did not securely fit car seats and point blank said no to adjusting the shoulder straps."
• "I have a Volt Metro electric bicycle with a back wheel puncture... I was told that the Manager has instructed the technicians not to repair the bike as it is not one of their own electric bike."
• "Booked a stereo fitting over a month ago, turns out I needed an extra part so the ‘technician’ ordered me one, booked in another fitting and it turns out after 4 hours of waiting it was the wrong part."
• "As a member, they have my car details, so when I ordered a new battery, I expected one from the list shown to be correct. Arrived to be told that I has ordered the wrong one... so charged me extra."
• "The battery light came on and I pulled into Halfords... Very disappointed and feel conned as I bought a battery that wasn't needed."
• "Extremely poor quality products."
• "Halfords have lost it. I bought some number plates for £42.50 fitted. They are shocking quality."

Communication and Efficiency

Pros:

• "I ordered a click and collect online. I had an email response within 20 minutes or so to say that it was ready."
• "Ordered online and received immediate confirmation of when items would be ready for collection."
• "I looked online for the battery I needed and ordered it via click and collect. I received a message about 20 minutes later informing me it was ready for collection."
• "Used the click and collect service for a car seat I ordered on their website (very well priced)."
• "Ordered some speakers on-line and the store called to check I had ordered the rights ones."
• "I reserved and paid for few items online. And waited until I received confirmation email. When I got to the store the girl behind the till was rude and disrespectful."
• "I arrived to be told that I has ordered the wrong one... so charged me extra."

Cons:

• "Appalling. Website kept breaking and randomly adding things to my basket."
• "Not Even worth 1 star had the bike booked for free assessment and another issue they did not look at it after 5 days not evan a courtesy phone call so took it away."
• "The bad news is that the information on the Halfords website is incorrect for this car, resulting in me ordering the wrong item."
• "Spent £1,000 on a new Bike. Informed via email the bike has been delivered to the store and would be built, ready for collection on Thursday 27th August. No one called me as promised to confirm collection."
• "Took my bike in for a brake bleed and was told it’d be ready the same day. 8 days later... no communication and seemingly no desire to repair it."
• "It's the most infuriating process imaginable trying to book in a bike service with Halfords."
• "RUN AWAY RUN AWAY. They are liars, they don't provide the services they say they do."