Address: Unit 1028, Arcade, Westfield Ave, London E20 1EL, United Kingdom
Phone: +442085553457
Rating: 4.6
based on 141 reviews.
Customer Service
Pros:
"We’re do I start 5 star does not give this place justice on the client care I received matt was amazing!"
"Was helped a lot by an amazing and bubbly sales assistant, Shelly, who was patient and was eager in selling me the entire shop."
"They went out of their way to display certain products for my son, even blowing bubbles, it really made our day!"
"Thank you so much to Emma B for being so wonderful helping me shop and teaching me all the ways of Lush!"
"The staff are very helpful and more than happy to use the stock of Bath bombs to demonstrate how they work and what fragrances they deliver."
"The staff here are amazing honest i went to the store today after a very long time such nice people this is what i call customer service."
"The staff here all care immensely about their work and want to ensure you have a good visit."
Cons:
"I shop online with lush but find it disappointing when out in a major shopping centre, not to be able to even get into Lush because it’s absolutely jam packed."
"If I'm honest I get a little put off going into the Lush stores because someone jumps on you as soon as you walk in the door and it can be a bit off putting."
"I'm a huge fan of lush, and I'm also happy to learn about products and stuff from the staff in retail places, but the constant barrage in this particular store is tiring."
"I ended up leaving with nothing because I felt pressured."
"Still love the products but, very unusual and different from other Lush stores in London, in Stratford the staff is just terrible...had enough after yesterday's experience, I will never step in this store again."
"Will never step foot in this place again. Stick to selling soap instead of criticising hard workers."
"His science was wrong and could be construed as false advertising."
Product Quality
Pros:
"They have products that have a strong smell and worth buying."
"Their products are so effective and give you the feel of freshness."
"The big blue was a great recommendation as a soothing bath bomb."
"If you are looking for body products not tested on animals and natural you are in the right shop...You will find all from karma soap to toothpaste tablets in no plastic and if it comes in tubs are definitely made from recycled plastic."
"The bath bombs smell great, they have a lots of varieties, shapes and sizes, and also have hand made soaps which are soo good."
"Nice touches like a poem contained in the product which becomes released after bomb has fizzed away."
"Huge range of aromatic bath and skin goodies to choose from."
Cons:
"For something that just dissolves is seconds cost upto £10 pounds and cheaper one around £5 I compered cheaper option like the ones to in primark and I kid you not same outcome."
"I dont know why but ive never been tempted to shop in lush again after spending £24 on a tiny pot of the most perfect eyeshadow that's lasted for about 5 years and is still pretty full but I got a present of a scrub and bath bomb and had the most restorative, relaxing bath ever."
"Bought a product (10 bath bombs packaged in a gift box). The ribbon slipped and sent the box and it's contents flying onto the ground, rendering it useless to me as a gift."
"I've stopped going to now as I wouldn't use anything else they sell unless I'm purchasing bath bombs as a gift for someone."
"I guess when your that popular you cant resist to RIP people off people will still buy..."
"However it felts ome products were just a bit overpriced and weren't actually worth that much."
"I love that lush is handmade and animal free testing but their products still have sulfates so this is a deterrent from coming back."
Store Atmosphere
Pros:
"The shop is very beautiful filled with vibrant colours and all sorts of amazing treats you can spoil yourself with."
"I really enjoy going here its very relaxing. I love the soaps and fizzy bath bombs. Love the smell of the shop too."
"It's always smelling great. You just no theres a lush around..."
"This place is always welcoming purely because of the sweet smell that comes pouring out the shop and also the lovely bright colours that catch your attention from a mile away!"
"First and foremost it smells like heaven!!!"
"Shop smells amazing as soon as you go in. All kinds of different fragrances and aromas makes you not want to leave!"
"Wonderful shop full of colorful bath soaps. Atmosphere was filled with different fruity smells."
Cons:
"The only thing is it does get very claustrophobic when it’s super busy, so hopefully the unit space could be expanded in future."
"While staff was helpful happened to pop in when lots of smaller children were busy putting items in water and trying stuff..possibly a party group.. had to watch your step as water on the floor in places but staff did their best to keep the kids in order."
"Unfortunately I've got loads of allergies and the air on here is very full of perfume so it's a bit hard for me to breathe."
"The prices are a bit on the expensive side if you’re used to buying from supermarkets and drugstore."