Address: Manor Royal, Crawley, RH10 9LW, United Kingdom
Phone: +441293831626
Rating: 4.3
based on 221 reviews.
Customer Service
Pros:
"The after sales we experienced from Joanna was brilliant nothing was too much trouble."
"We received fantastic customer service from Connor Tomkins."
"The staff are very polite and actually listen."
"Very professional and friendly, making sure that I was updated with any news on the purchase of the vehicle throughout the purchase process."
"We cannot recommend James too highly for his excellent customer care and service."
"I must compliment the dealership on great customer service provided by the service manager Tony."
"The service from all staff was outstanding, extremely friendly, helpful and they all went out of their way to make us feel like you’re the important one."
Cons:
"Horrendous service - no one calls you back and it is difficult to get to speak to people."
"Awful Customer service, not only do you have to wait weeks to actually get an appointment they didn’t even fix it while it was in there all day."
"Do yourself a favour and do not go here or actually don’t buy a Land Rover product as they simply go wrong and the after sales are awful."
"No one responds to phone calls and left messages."
"The service from the service department is at best woeful, there seems to be a total lack of communication."
"If I could give zero stars I would. An absolutely awful terrible and stressful experience."
"Awful afterservice. They supplied me with a new hybrid evoque which has had a few problems and they just don't want to know."
Sales Experience
Pros:
"He made us feel very welcomed and valued."
"Hamza has been exceptional, he explained absolutely everything so well from the specifications of the vehicles to the financial part."
"Couldn't fault the service and assistance given by Jo Peters at Harwoods over the course of the last week or so."
"Pranil dealt with us from initial enquiry throughout the viewing experience, understanding what we wanted to achieve from our new car."
"I couldn't have asked for a more courteous and professional sales exec., James Alexander was always available to assist."
"Very knowledgeable and friendly welcome to this dealership."
"The entire experience has cemented our impression of the the quality of the Harwoods and Jaguar brand."
Cons:
"Bought a used Jaguar XE last year, car is all very nice and premises very smart but salesman, Gary Coughlan, did not seem very interested in selling me car."
"After we have purchased 2 Range Rovers & 5 Jaguars... We will never spend a penny again with any Harwoods!"
"I would never buy a Range Rover again as I couldn’t deal with Harwoods again."
"Would never set foot in a Harwoods again, let along buy a car from them."
"Had my deposit placed with this dealership for months and months, the day before collecting my car, they cancelled my order and gave it to someone else for no actual good reason."
"Waste of time, not bothered to sell you a car here, enquired on a rangerover sport svr, got a video sent over and when I tried to call the salesman back he wasn’t at his desk."
"So I’d seen a car yesterday and thought I’d enquire about it, spoke to Ben who took my details for my part ex etc and mentioned he’d get back to me…they obviously didn’t want the sale."
Facilities & Dealership
Pros:
"Smart dealership, certainly makes you feel like you are buying quality when you step into the place."
"Lovely place, so clean and tidy."
"The showroom was a delight."
"Everything about this brand spanking new showroom is great."
"They have a customer toilet here as well as a small coffee area with biscuits- amazing!"
"I always have a great experience at Harwoods. The facilities are great and we always get a free wash and wax and a free tea while you wait."
"I purchased a fine Land Rover from the stunningly well housed Harwoods of Crawley and am impressed with the high standards of professionalism of the staff attending me through the process."
Cons:
"So I’ve been here several times and all they do is damage your car, dented my car and scratched my wheel."
"The dealership washed the car while they had it (without informing me) with what looks like a bucket of rocks."
"Nice but shocked and disappointed that everyone that came in gets offered a drink but I wasn't on 2 occasions."
"Pretty hopeless, but as a fleet buyer they presumably couldn’t care less."
"If I could give hardwoods Crawley zero stars I would! Absolutely disgraceful service over the last few months."
"Very disappointed with the whole experience I received at the hands of Harwoods."
"Sadly, my experience of Harwoods Crawley, on two separate occasions, was quite poor."
Vehicle Quality & Maintenance
Pros:
"The car came with a years warranty, breakdown cover and mot indemnity coupled with 14 days to make sure all was well once we had taken delivery."
"Car is excellent and very pleased with my choice."
"We love our new Evoque, its entirely different compared to our last one, this is our third."
"Oh, and the way, the Velar is amazing too!"
"Took my Range Rover sport for its 10 year service here, very thorough, paying attention to detail."
"The car itself has been back for a service, spray and a quick repair which again was effortless, perfect service."
"Like our previous car, our replacement will continue to be serviced at Harwoods Crawley thanks to their service."