Address: Ladymead, Guildford, GU1 1DT, United Kingdom
Phone: +441483568262
Rating: 3.9
based on 240 reviews.
Customer Service
Pros:
"Superb customer service from the first phone enquiry, through the test drive and purchase process."
"Everyone including the Salesmanager makes time for you even if they are always super busy."
"It has been a pleasure dealing with Mr Dalby-Quenet, the Customer Experience Manager and the Sales team at Land Rover, Guildford."
"Thank you once again Marcel and all at Inchcape Land Rover for the contactless Covid sale."
"All the sales staff were attentive & friendly with answers to questions just a phone call away."
"Really nice people. Everyone from the reception hosts, sales people and managers we talked with made us feel welcomed and valued."
"The personal video review of the cars was very helpful."
Cons:
"Worst car service experience I've had, air con fault not correctly identified and charged £180 for an air con service that I didn't need."
"I was informed that there was no courtesy car available on my arrival."
"The whole buying experience felt slightly underhand from walking in the showroom to the car being finally delivered."
"So far service has been terrible. Avoid using them if possible."
"Very bad service. 3h waiting became all day. I had to cancel a work meeting."
"Very unprofessional, did not even have the courtesy to ring and advise."
"Did not complete the work within the two hour expected service window; did not include the brake fluid test as a standard part of the 21,000 mile service; did not undertake the wash and vac - as promised."
Vehicle Condition & Delivery
Pros:
"Marcel was extremely personable, doesn't push the sale, instead he acts as a consultant to ensure we got the ideal car."
"Thank you for all your help in selecting and suppling my new car."
"I have test driven cars from different dealerships but found it best here."
"Overall my wife and I had a great customer experience and we have definitely come back to Marcel for our next car!"
"We had a really positive experience and are thrilled with our new car."
"His knowlege on the Discovery was very indepth and he could answer all our questions and more."
"I believe, that I was given a very fair deal on my Range Rover Sport, the car is delightful."
Cons:
"Upon collection no mention of the tyre. In fact they could not even find my car."
"The car was dirty, covered in scratches, the front valance was falling off etc. It and generally a sub-standard vehicle."
"Guildford land rover sold me a car with missing options from which i ordered."
"Car (under warranty) came out damaged after the service and with a flat tyre!"
"Using the LR main website I located a vehicle that met my spec at this garage... but upon arriving was told they couldn't find the keys for the car."
"They delivered the car with towing car like someone hires local man to deliver the around 10 miles delivery service without any protection of wind Screen and other parts of the car."
"Wind screen is broken, passenger side door panel is not fixed properly and washer fluid is empty."
Communication & Professionalism
Pros:
"Raza has kept me updated at all times and the handover over process went like clockwork, many thanks for running through everything with me and being so helpful along every step of the way."
"Derek has been great in keeping me up to date and answering any questions I had from start to finish."
"Hollie handled the situation from start to finish exceptionally well."
"Big shout out to Joseph La-Posta, our sales representative who went above and beyond for excellent service."
"This has been a really smooth buying process."
"Very happy with our purchase. Well done Jack and Inchcape. Many thanks."
"First class service from Brett and to Scott in the Service Dept for his outstanding customer service, communication and support."
Cons:
"A Calamity."
"The showroom sales experience reminded of Arthur Daly like tactics."
"Rudest and most useless computer says no situations I've had."
"You appear to be drowning in big company process that some management consultant who has no idea has dreamt up."
"Words fail me as to how poor the customer service is at this branch of Land Rover."
"Communication is appalling I have to go through an automated system only to get an outsourced company masquerading as you who try to put me through to service and invariably dont get a reply."
"A service manager 'Veto' who will ignore your calls, pretend he is out of the office and never call you back."