"The food is usually always of a high standard for McDonald's"
"The food was nice though."
"Chillie wrap was actually full which was a first for any other McDonald’s well done team."
"The food was as you'd expect from McDonald's. Doesn't look exactly like the poster, but still tastes great and the order was correct."
"The food is standard McDonald's food, nothing to write home about, but it's hot, fresh and affordable."
"Love a maccy d's the big mac I had here was like the best big mac I've ever had"
"Food was the usual high standard"
Cons:
"Terrible. No vegetarian option and the wife was offered fish instead. Cold chips, half a cup of coffee and it was a McSlurrey not a McFlurry."
"Chips were cold so asked for fresh ones which to be honest weren't much hotter."
"The burger was not freshly cooked. Just warm."
"Burger and chips were cold and many chips were broken."
"Absolutely awful wouldn’t recommend it to anyone the wrap came with old soggy lettuce and was also half filled with barely anything in it the Big Mac and big tasty also had old lettuce in them that looked brown and all the food came cold the drinks also came flat and warm."
"Cold food, chips were so cold i thought they had come out of the freezer straight into the carton....my big mac looked like it had been sat on and they forgot to give us chips with two meals luckily we checked before leaving wont be going again."
"The food was messy and cold won't be going there again."
Service
Pros:
"Layout of the drive-through is annoying and they have replaced most of the table inside with self serve machines now but food is always hot as it is always busy, staff are quick, friendly and efficient, haven't got our order wrong yet which is always a bonus!"
"The service was quick and staff were friendly."
"Staff are so lovely and always make a point to interact with the children."
"The staff are happy and helpful"
"Service was great, specifically one staff member who took the time out to come over and ask us if everything was ok for us"
"The service here was excellent, our food arrived very quickly so we hardly had to wait at all once in."
"Staff very friendly"
Cons:
"Unable to get an order right. This happens regularly"
"When we drove back in to query and collect correct order staff accused me of lying, before eventually rectifying. Terrible attitude on the staff member in question."
"Slow service."
"Training staff were rude to a trainee"
"Fairly disappointed with service this morning."
"Awful customer service on the drive through."
"The whole attitude of the staff was they just couldn't be bothered."
Cleanliness
Pros:
"The restaurant was clean and the food tasted nice."
"Nice, clean and well lit maccie d's."
"Always busy but kept clean well"
"Very clean, hot food and fast service! Offers table service too!"
"Restaurant is kept clean and tidy."
"Good seating inside if you decide to go in, very clean"
"Generally it is well kept and clean"
Cons:
"Hygiene is horrific. Mess everywhere and toilets are cramped full of flies."
"Dirty toilets, tables where old food is sprayed with cleaner and smeared over the rest of the table"
"Toilets were disgusting, urine all over the floor/sink area dirty and not cleaned."
"Sitting indoors, over looking outside to the children's play area we saw a rat happily pottering about."
"The toilet where so terrible Inn the laddies. No lock on the door, wee or water on the floor around, feces on the toilet seat, insects fly around and smelly."
"Normal McDonald's, except the male toilets are disgusting for a large restaurant"
"We both suffered from gastroenteritis which is caused by norovirus which is bacterial."
Order Accuracy
Pros:
"Layout of the drive-through is annoying and they have replaced most of the table inside with self serve machines now but food is always hot as it is always busy, staff are quick, friendly and efficient, haven't got our order wrong yet which is always a bonus!"
"The food was as you'd expect from McDonald's. Doesn't look exactly like the poster, but still tastes great and the order was correct."
"It's rare they get an order wrong"
Cons:
"Unable to get an order right. This happens regularly"
"Ordered a plain cheeseburger with just onions but came with tomato ketchup!!! How hard is it to get an order correct!!!!"
"They serve you something you didn't order for just for you to get home or work and realise you got something you didn't order for."
"Always have to park up and wait for your food even when it is not busy. Then watch the staff walk round the car park as they can not seem to find you car when it is park right in front of them, so your then given a bag of cold food."
"They regularly forget food, deliver cold food, or incorrectly made food."
"The member of staff taking my order missed an item off."
"Several times McDonald's haven't given me all my order & McDonald's won't give me a refund on those items as I drove away!"