The Range, Rochdale Reviews Summary

Store Layout and Accessibility

Pros:

• "This is a large well-stocked store, spread over two floors."
• "The Range in Rochdale is an amazing place, from the outside it is quite an unassuming place, but inside it's like the Tardis."
• "Set over 2 floors the store contains a wide variety of household goods, furniture and soft furnishings."
• "A wide range of products and whilst it looks not a big store, it is spread over two floors."
• "WOW I recently visited my local The Range store on Kingsway Rochdale, and since the refurbishment the store looks amazing, everything is so organised, bright, easy to find items."
• "Has a big carpark and wheel chair accessible."
• "Great range of products, you can find easily all household items under one roof."

Cons:

• "Lighting so dim you couldn't see anything clearly, such a depressing shopping experience."
• "Lift has been out of service for weeks meaning I cannot take my disabled mother."
• "Having visited a number of their stores, this one seemed to be very cramped, narrow aisles and a very congested main entrance."
• "The new layout upstairs feels unsafe."
• "First impressions were good but after walking round a while came to the conclusion that they cram too much into the building."
• "The aisles are blocked with stacks and boxes of product yet many of the shelves are empty."
• "Once in store it is a free for all nobody sticks to any markings or guideline."

Customer Service

Pros:

• "The staff are friendly and this is a great example of The Range."
• "They are all so helpful even when I ring up with a query."
• "Staff were helpful though."
• "Very helpful staff, nothing is too much bother."
• "They have a good selection of goods fair prices and I have always found the staff are very helpful too."
• "As she wanted to buy other items but didn't know where to look they were so helpful."
• "I love the amount of different stock from chocolates to pet foods and even fishing gear and clothing and soon Christmas gear for everyone and the staff are very helpful and friendly and also very professional but still willing to help in any way they can."

Cons:

• "3 sets of draws turned up, all 3 damaged, give up with the company."
• "They refused to sell an item that had a price sticker on, and all the other same items on the shelf had the same price on to, at the price that was stuck on the item."
• "This store needs some attention, saw too many staff just chatting with each other doing nothing."
• "One of the worst range stores I’ve visited, it’s the closest yet the last choice, from walking in, most the staff are stood around talking like it’s an outing."
• "The staff also seem like they're zombies and haven't had enough brains to feed on."
• "The staff were ignorant, and not willing to help me, I asked 3 different members of staff if they had certain storage box, all 3 of them brushed me off."
• "Staff are really rude and unhelpful. They don't apologise when things go wrong."

Pricing and Stock

Pros:

• "Interesting shop with a huge variety at very good prices."
• "Prices have recently seen the inevitable creep upwards but are still good value for most items."
• "They still have a great range of products at good competitive prices."
• "Good deals on many items; art and craft section quite comprehensive and a great offer on daffodils bulbs."
• "Great shop, great products and good value."
• "Generally well stocked and decent prices."
• "Not so expensive, the store is decently organised."

Cons:

• "Charging what they want! Scrubbing prices out with black markers trying to hide original price that still shows through then charges double!"
• "Almost every item I wanted was unpriced."
• "Some good things at The Range, but... the discounted price had been withdrawn that morning but the fixture price had not been updated."
• "Good variety of stock but hardly anything priced up, not many staff about, customer service not up to standard."
• "Tills undermanned and held up by unpriced items. Shame."
• "It was difficult to find the prices of many items because they were either unpriced or they in the wrong place."
• "Be careful of being overcharged at the till."

Facilities and Services

Pros:

• "Really gorgeous home and garden range, fantastic arts and craft range too."
• "Great place for art and craft supplies, my daughter loves it here."
• "It's a great place anyway but at xmas it's better. All the lights that are for sale. There's always at least one of each on display."
• "Nice little cafe upstairs serves Costa Drinks Plus Paninis."
• "A very nice store which sells home furnishings, material, paint, plants, electrical items and even sweets."
• "It's a good place for low cost furnishings like beds, pillows, duvets, blinds, curtains etc."
• "The re-fit is lovely and I have to say the Staff have worked really hard."

Cons:

• "Also not noted on their webpage the cafe has closed, and on our visit the disabled toilets weren't in use."
• "Really disgusted with the disabled toilets."
• "The big disappointment was they no longer have a café so ended up in Costa Coffee."
• "Do not go to The Range in Rochdale if you're disabled or have trouble walking."
• "The range have a policy that garden furniture if damaged and bought online cannot be returned to any of their stores."
• "The range what can I say no good for disabled people we will never be going again. 2yrs we've been asking when will the lift be fixed to be told the same thing every time even by the manager don't know."
• "We went upstairs to use the cafe and found it has closed down, is this permanent?"