Laser Clinics UK - Ealing Broadway Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Nabila is the only person I go to as she does such an amazing job especially with my bikini area. She is so sweet and really engages with you."
• "I mainly get my laser done with Yasmin and I’ve always had a lovely experience. She reassures you and makes you feel comfortable."
• "Going through laser hair treatment with Yasmin. Really knowledgeable and makes me feel comfortable so the experience is way less awkward than I thought it would be."
• "Hatreep was amazing!! She went through everything so precisely. First time I actually feel like someone who is doing more than just a job."
• "Everyone in the team is lovely but special thanks to Melika. She is an amazing Aesthetic therapist who does know the customer's needs and satisfaction in terms of paying attention to the small details."

Cons:

• "I am actually very disappointed with the treatment from the clinic, now it is all about money and money and money. Customers are the last of their concerns."
• "I’ve been going to this clinic for a while and wasn’t completely happy but as it’s local I kept going. But today was the last straw. I struggle with my vision so my shaving isn’t perfect, and I missed a couple of hair spots and the lady told me that their new policy doesn’t let them shave."
• "Terrible customer service. Too many issues with booking/ rescheduling appointments. Careless and rude staff."
• "In my few years of using this clinic I was never served on time, there were delays of up to 20 min. I never said anything or complained. One day I came 4 min late and they refused to serve me saying that I am late for my appointment."

Treatment Effectiveness and Experience

Pros:

• "Had a wonderful experience with Nabila for my Hydrafacial treatment. She has a way of working with your skin type and takes special care during the service."
• "I actually went to the alternative laser hair shop across from them first but my consultation here at Laser Clinics was way more informative and not pushy, happy with the service and can't wait to see the end results."
• "Treatment is very effective, staff are professional and take pride in their work."
• "I have been having laser removal treatments for a couple of months now and I am very pleased with their staff and quality of service."
• "I cannot express how amazing the staff at laser clinics are! I went in today for cosmetic dermatology and I am beyond impressed."

Cons:

• "This place is great, reasonably priced and nice service, clean and well looked after, you will not be waiting too long either, all in all good experience I’ve been going since they opened. Only reason I couldn’t give 5 stars is because the manager REALLY lets the place down, she is very rude and miserable, needs to be trained in customer service again."
• "Awful customer service and total disregard of customer circumstances whether you are new or a long term existing client. It does not matter what your situation or emergency is you are expected to 'predict' that 48hours ahead of your appointment otherwise your treatment is considered a 'no show'."
• "Sadly i am not happy with the service. The machine they have is amazing it really works...however, i have went there 3 times, every time they miss some patches of hair, and when i confronted them, they always say, different hair growth phases !!!!, thinking we are stupid !!! If you see the pattern the hair grew, any body will know that the laser didn't touch that area."
• "Scam!!!!! I bought some laser hair removal yesterday from their site. I called them and they said they were fully booked and couldn’t see me for over a month. I asked for a refund as waiting for over a month for an appointment is unacceptable and they told me they don’t do that."

Customer Service and Support

Pros:

• "The manager also gave me 2 free sessions after my 8 session consultations and due to hair patches. All the staff are super friendly and kind."
• "I have been using this clinic for my laser hair removal for some time now and I have had excellent customer service over the phone from a member of staff called Crystal."
• "I cannot thank you enough. Literally, I have been struggling with PCOS all my life and never found the result from any other clinic and I have been to other clinics all over London the service is amazing."
• "I have been going here for about a year for my laser treatments and have also recently tried the microdermabrasion which is amazing!"
• "I have been visiting Laser Clinics Ealing Broadway for 6+ months for laser hair removal and microdermabrasion treatments. All the therapists at the clinic are knowledgeable, caring, and help to put your mind at ease."

Cons:

• "I had the worst experience ever with this clinic. First I went for a consultation and booked an appointment the next day at 10 AM with the person who talked to me during the consultation."
• "They use large head spot size for laser so the treatment is purposely ineffective which means you need to buy more!"
• "Life situation caused by Covid-19 has forced me to move abroad, therefore I cannot use anymore the set of laser treatments I had prepaid. The company firmly declined refunding adequate part of the costs."
• "First of all they not responding to any call and after you miss your appointment (after calling 10000times no answer) they will redeem one session!"