"Their phones are never answered regardless of which option you choose."
"Phone calls and emails never replied to and various admin errors along the way meant we wasted considerable time and money."
Product Quality
Pros:
"Great service, they prepped my new car and fixed the scuffs like you wouldn't know they were ever there."
"The car was very well presented inside and out."
"The service was courteous and professional."
"She has a great comprehension of the Industry, managed to answer all of my questions without any hesitation and she seems to have a great knowledge about all vehicles and different Finance deals I was offered."
"From start to finish I was treated with respect and had all the details and offers explained."
"I was sold the Vauxhall Astra by Lucy Maughan and the entire process from start to finish was incredible."
"I had the most amazing experience with Go Vauxhall Crawley. Ricardo was amazing, he was so quick and efficient!"
Cons:
"I got my brand new vaxhuall corsa last year and have had nothing but problems with it."
"Apauling product. Brand new Corsa hand brake failed. 300 miles on clock. Ended up in my front door."
"Purchased used Vehicle within manufacturers warranty. 3 months and 3000 miles later there was an issue requiring a warranty claim."
"Trying to get a refund for the repairs has been like getting blood from a stone."
"Quoted me £500 to replace the CIM on my Astra despite the known fault being covered by a previous recall."
"Had my car in over a week because they kept ordering the wrong thing."
"Brand new corsa, had error message on day we picked it up, this was fixed, then after 200 miles on the clock parked car on a slope, handbrake failed and crashed into house."
Sales Experience
Pros:
"I have never purchased a car through a dealership and I was more than happy with my experience doing business, very transparent and able to negotiate a very good deal."
"Bruce totally understood what requirements my wife needed for her mobility car."
"His customer service is second to none and he was not at all pushy, which made us relaxed from the very beginning."
"Bought a used car from here. Roland was very helpful and was more than patient."
"Roland was extremely helpful and was brilliant at helping me pick out exactly what I was after!"
"I was so impressed the way Lucy dealt with my enquiry and all the questions I was firing at as to why I should get an Astra over the Focus that I ended up buying one."
"I had a great experience buying a second hand Astra with assistance from Ras."
Cons:
"I would avoid this business at all costs."
"DEAN MAYER DISGUSTING BEHAVIOUR!!!"
"I would avoid this branch like the plague."
"Wish I never brought the car from Vauxhall and never will again!"
"I will never deal with them again!"
"Very bad service after sell used car, i called seller a few times to ask about DVLA, he said he done it, but i called DVLA to ask. They told me seller do nothing."
"Sold me a scrap car!! Bought a mokka from these clowns, had 5 repairs done within doing 3000 mile, ending in an engine change."