Ashgood Porsche Specialist Reviews Summary

Customer Service

Pros:

• "The guys in the prep area were keen to get the car perfect for me to take way on the day I picked it up."
• "Professional from start to finish and made sure the money was transferred before taking the car."
• "I would thoroughly recommend contacting Ashgood if you are in the market for a Porsche."
• "Extremely helpful in buying my first Porsche Cayman, knowledgable and helpful from start to finish."
• "Friendly, professional and extremely helpful throughout the buying process."
• "The level of service I received was exceptional."
• "The service from everyone we met at Ashgood was wonderful, relaxed, professional and efficient."

Cons:

• "Wasn’t worth the experience in the end."
• "Walked away feeling disgusted and mistreated."
• "Main dealer only for me going forward."
• "Very poor sales service from Tim."
• "On the 14/07/2020 I Rang and enquired about a blue GT3 that has just come in... Nobody got back to me, poor service."
• "In all this time they just wouldn’t admit that this one had slipped through the net and they had sold me a lemon."
• "Such horrible customer service from here today."

After-Sales Support

Pros:

• "I had a couple of unforeseen issues with the car which were dealt with quiet promptly under warranty by their after-sales manager (Paul)."
• "The after sales service, with Paul, is also second to none."
• "Small issue with the exhausts will be sorted under warranty."
• "I informed Ashgood on the Monday morning and they had the replacement part in to fix the issue on the Tuesday!"
• "And the best thing for me was when I collected the car there was a small issue and Paul in after-sales was brilliant in looking after me and getting it resolved with minimal fuss."
• "Have had a couple of fixes under warranty made with no fuss at all."
• "Rang Mike and they were very helpful in pointing out the issue and getting the issue resolved."

Cons:

• "However, my personal experience is that sometimes the stock they get in is not checked properly for faults / quality before they push the cars out again."
• "This combined worth the fact that you only get 3-6 months warranty on each car really leaves you exposed when you pay top dollar for a car and things start to go wrong."
• "Imagine if I had an aftersales problem. Tim certainly wouldn't help."
• "The car had a small issue with the fuel gauge but after returning one afternoon it was fixed as I waited with no fuss at all."
• "I would have liked 6mths minimum warranty instead of 3mths."
• "Had small issue with sidelight bulb going."
• "The car came with a 3 month warranty and after a 250 mile weekend trip away with the missus I noticed a problem with the heater fan on the Sunday night."

Quality of Cars

Pros:

• "The car exceeded all my expectations and is an absolute peach."
• "The car was well presented, with low mileage and fulfills one of my dream machines."
• "Bought my Boxster from Ashgood last week and am really pleased."
• "The car was presented well in the Porsche cover and all the paperwork in order making the entire holistic experience trouble free."
• "The car itself was meticulously prepared, practically in 'as new' condition and is great to drive."
• "Never had a single issue with the car in 3 years of ownership."
• "The car is stunning and everyone that sees it comments on it and looks back."

Cons:

• "There have been several minor issues and a couple of major ones, but Ashgood have been as good as their word and dealt with everything."
• "The car had a small issue with the fuel gauge."
• "In all this time they just wouldn’t admit that this one had slipped through the net and they had sold me a lemon."
• "This combined worth the fact that you only get 3-6 months warranty on each car really leaves you exposed when you pay top dollar for a car and things start to go wrong."
• "However, my personal experience is that sometimes the stock they get in is not checked properly for faults / quality before they push the cars out again."
• "The car is fantastic and when I mentioned that both central dash vents were damaged they replaced them without question."
• "The car seems good - as described, no operational issues, no squeaks, rattles or question marks."