The Car Guys Reviews Summary

Customer Service and Staff Interaction

Pros:

• "The lads here display a master class of customer services, especially Hammad who assisted me throughout my journey to find a new top spec car."
• "Professional, honest and helpful from start to finish. Excellent after care service."
• "Amazing customer service from the young man Hammad. He answered all the questions I had and was very helpful."
• "A lovely gentleman Hammad assisted me through the process, very friendly and polite."
• "Great overall experience buying my car with The Car Guys. Very responsive throughout the process."

Cons:

• "Terrible service. Unprofessional. Cars been off the road due to many faults on vehicle. No help. Definitely avoid this dealership."
• "Totally unprofessional, waste of time."
• "Honestly can’t believe how poor service I have received. Probably going to call the police."
• "Terrible service. Constantly laughing and smiling during buying a vehicle."
• "Salesman we were dealing with didn't even bother to show up despite having made an appointment and driving 100 miles to get there."

Vehicle Condition and Quality

Pros:

• "Car was mint and as advertised, no nasty surprises or hidden charges."
• "Bought an A200 about 3 months ago. Amazing customer service."
• "Fantastic used car specialist, they were very knowledgeable on the vehicle."
• "Bought this Urban Range Rover Sport a month ago and I absolutely love it."
• "I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant."

Cons:

• "The car unfortunately was nothing like what he said on the phone. It was all scratched down the passenger side and the front panel on the glass roof was shattered."
• "The panoramic roof was damaged beyond repair and the striker had been replaced on the bonnet which raised more alarm bells."
• "I have just picked up my M5 for which I have been in the market for quite some time got a best deal from The car guys, everything went smooth from the beginning to the end, I was anxious but was given prompt information."
• "Sold me a car that has been in a crash, cars are all squeezed together on site so can't see everything but once I got it home and washed it you can see over spray and run marks from poor repairs."
• "I would sugguest you have the car checked over professionally or request the vehicle health check before purchasing any vehicle from this dealership."

After-Sales Support and Warranty

Pros:

• "Professional, honest and helpful from start to finish. Excellent after care service."
• "Have had the car for a while now and thankfully no issues. I know if I do have any concerns the team will be more than willing to help 😊 💯 recommend, you won’t regret it."
• "The Car Guys are well versed in this trade. From initial consultation, covering the details of the vehicle, addressing any concerns and giving that reassurance that you're in safe hands was something you don't get from most car dealerships these days."
• "As for Autoguard, to be fair they pick up quickly and are friendly: but oh what a surprise not one thing that’s gone wrong is covered. Max £1000 per claim too, so let’s be honest on an expensive saloon like a e class or similar it might not touch the sides for a big job!"
• "I've just picked up a lovely 3 series touring from The Car Guys. I dealt with Awais who was extremely communicative with me and really helpful."

Cons:

• "Bought a car recently. Car was advertised as having just been serviced. I did ask what that meant and was told it was oil, oil filter, air filter. Battery failed 2 days after purchasing it requiring me to remove the air filter housing to gain access revealing a black air filter."
• "My worst decision was purchasing this without having it throughly inspected. There cars may look aesthetically pleasing but please don’t do it!"
• "Avoid this company, purchased a car from them. One month later engine light came on. Called them and explained, they said someone would call, nobody did."
• "I bought a car of them a couple of months ago. Im sure they sold me the car and we’re aware of the fault and just reset the ecu so I could sort the problem out myself."
• "We have bought recently our new car S-Max from the TCG and our sales man was Awais and since day one he was very helpful, communication was high standards, as we are facing restrictions from the covid-19 buying a car online meet all our expectations."