Romans of St Albans Reviews Summary

Customer Service

Pros:

• "I bought my Porsche from Romans and had fantastic service, and when I moved out of the country for work I gave it back to them to sell for me."
• "John and his team are both professional and pleasant."
• "Just purchased a Jaguar f type off the guys, and it was what a buying experience should be like, relaxed, friendly, non pushy and there to help the customer with no fuss."
• "Communication has been fantastic, and while its probably one of the cheapest cars in their stock NOTHING and i mean NOTHING was too much trouble."
• "Great experience with the Romans of St Albans team buying my AMG from them."
• "David was very helpful and extremely polite and fulfilled all obligations."
• "Kai was incredibly helpful and friendly!"

Cons:

• "I was told it was not covered by their warranty and they were not prepared to do anything about it."
• "Was in the market for a new supercar for collection and was looking to part ex changes 2x vehicles I don't use, spoke to rude guy who dismissed both cars."
• "Unfortunately it wasn't a pleasant experience at all."
• "The reply to my wife’s one star review was totally false, the car was delivered dirty, with a flat battery, faulty boot and three weeks late."
• "After purchasing a Bentley gtc the sales pitch was amazing, the after sales customer service was diabolical, car was delivered faulty, dirty and 3 weeks late and agreed works not under taken."
• "Overall, he and his team came across as a bunch of cowboys and he actually said to me that customer services is only for customers that have made him money."
• "Bad customer experience and rude staff."

Vehicle Quality

Pros:

• "The car itself was beautiful with an abundant amount of extras and for the prestige of the model very fairly priced."
• "Bought a Jag XJ R-Sport one week ago and considering it was 4 years old, the car was in MINT condition and drove like a dream!"
• "They always sell the cars quickly, settle the finance outstanding, and relieve me of all involvement when it comes to selling a very expensive high performance car."
• "5 star service all round. I picked up my Lambo last week and the service and attention to detail these guys have is second to none."
• "The car itself is special, a manual gearbox V10 R8 with just 8k miles in 7 years."
• "With such a high value car I was relieved to be dealing with a reputable company."
• "The collection of cars at Romans is incredible."

Cons:

• "It's clear the dealer is required by law to fix this outstanding issue, but... they were not prepared to do anything about it."
• "The reply to my wife’s one star review was totally false, the car was delivered dirty, with a flat battery, faulty boot and three weeks late."
• "After purchasing a Bentley gtc the sales pitch was amazing, the after sales customer service was diabolical, car was delivered faulty, dirty and 3 weeks late and agreed works not under taken."
• "When I attempted to get my car back from them, they tried to charge me £1,000 to release the car when that was never in the agreement."
• "AVOID!! Bought a Range Rover from these guys. Travelled all the way from Scotland and when I got there found several problems with the car."
• "After getting the car back and taking it to an official dealer to be checked over, I find out that they also organised a botched a paint job, there are runs on the paint, caused by too much lacquer."
• "The car from Roman's of St Albans had 5 owners higher mileage, bold tyres and brake pads with around 1k miles left."

Staff and Service

Pros:

• "John and his team are both professional and pleasant."
• "I was looked after by Kai, who was very responsive and helpful."
• "David was very helpful and extremely polite and fulfilled all obligations."
• "Kai was incredibly helpful and friendly!"
• "The salesman Kai was extremely knowledgeable and helpful."
• "David provided a friendly and efficient service."
• "David and John were very helpful and professional when it came to the sale."

Cons:

• "Was in the market for a new supercar for collection and was looking to part ex changes 2x vehicles I don't use, spoke to rude guy who dismissed both cars."
• "Overall, he and his team came across as a bunch of cowboys and he actually said to me that customer services is only for customers that have made him money."
• "Bad customer experience and rude staff."
• "BEWARE! Very very rude two faced intimidating salesmen. Their cars are very overpriced and have marks on the paintwork and damage on the interior that was not mentioned prior to viewing."
• "John got very aggressive."
• "Really disappointed with this company advised not to buy from them."
• "Make yourself a favour and AVOID this place."