PMT Birmingham Reviews Summary

Customer Service

Pros:

• "Couldn’t ask for better service - thank you. Much appreciated."
• "Staff not at intrusive and happy to help when asked."
• "Staff were very friendly and helpful giving advise and informing of products."
• "Friendly, attentive and knowledgeable staff."
• "The staff here were very professional, friendly and helpful, answering all our queries."
• "Fantastic service."
• "Staff let me try everything for the whole afternoon."

Cons:

• "I have now edited my review and would give it two stars. The instruments and things they have are good however, it is the staff which I'm disgusted with."
• "I visited PMT today, there was nothing wrong with the quality of the products, however, the costumer service was unacceptable."
• "This is the worst type of music shop, belligerent staff, totally overpriced tragic selection of guitars goods."
• "A select number of members of staff were extremely rude and arrogant towards me, laughing at me and taking no interest in my questions."
• "The member of staff that served was extremely rude."
• "Terrible service. Came to pick up a guitar I ordered online, was waiting around for a while then the first guy who saw us said he was going to get something then left us waiting for 15 minutes until a second guy came and asked if we needed help."
• "The place looks like a warehouse, boxes everywhere... staff have walked past me at least a dozen times and not made eye contact or spoken."

Product Selection & Quality

Pros:

• "Great drums and percussion section."
• "Huge variety of electric guitars, amps and bass guitars in the largest guitar showroom I've ever been in."
• "I have purchased plenty of things from here and never been let down by anything I buy; always the best quality as expected from such a big brand shop."
• "They have everything a person could ever want, the choice of guitars was amazing."
• "Such a wide range of instruments for all sizes of pocket."
• "Excellent range of gear for all musicians."
• "A huge showroom of musical instruments and equipments. The choices in display is amazing."

Cons:

• "Alas, PMT's coffers could not bear the weight of its £4,500 price tag, and the ethereal beauty was nowhere to be found."
• "Just a shame they didn't have any Pioneer DJ controllers in store!"
• "Don't really have any complaints besides perhaps they should have more acoustic guitars and left handed variants."
• "Average and the most underwhelming to the point they can’t even be bothered to price everything up… guitar wall is all over the place with no logical system of where a thing is with cheapo mixed with high price tag on the top level."
• "We wanted a carry case for a GS Mini but there was nothing to choose from."
• "Slightly disappointed not to find many 2nd hand guitars."
• "The guitar wall which they post so much about is up numerous stairs with zero ramp or lift. The second floor is also completely inaccessible."

Store Experience

Pros:

• "An absolutely astonishing place."
• "Best music shop in the Midlands!"
• "Definitely the biggest place I've seen by far, its geared towards guitars and drums but there's something for everyone."
• "Awesome aladdin's cave of musical instruments and accessories."
• "What a place! The range of products is so vast it is almost overwhelming, you'll need a few hours just to get your bearings."
• "The store is like an Aladdin's cave with so many treasures."
• "Holy Moly! Guitar heaven...."

Cons:

• "It's disappointing Birmingham council are penalising people green air charge as the car park is just inside the zone."
• "Only gripe is the new place is so much louder, could do with some private booths to try out different pieces of equipment before you buy."
• "Place was a bit of a mess at the time but that's to be expected as they are moving to a new site next week."
• "It's OK. Very corporate. I was left standing without any acknowledgement my presence while another customer was dealt with far too long."
• "Poor service, I phoned service desk and asked if a product was available at the store to purchase, and told it was. I turned up and it was not."
• "Recent changes mean that parking can be a real issue."
• "Store isn't as big as the old 1 and parking isn't great that you only have 2 hours."

Pricing & Value

Pros:

• "Slightly more expensive than Guitar Guitar for some items, probably worth it for the one stop selection and the wall of guitars!"
• "The delivery is also quick if the product is available within the store."
• "They rang me immediately and told me they were sorry and going to get a new one arranged from Jackson themselves. They even set it all up for free as I had to wait longer."
• "Bought what I needed, with a nice unexpected discount."
• "They also gave me a fair price on a part exchange deal so I'm very happy!"
• "Always seem to be cheaper than anywhere online and they even price match if you find it cheaper at a different shop."
• "Adam was more than happy to price match the kit which was a large £2k plus purchase and offer a little discount too compensate for the shipping costs."

Cons:

• "Alas, PMT's coffers could not bear the weight of its £4,500 price tag, and the ethereal beauty was nowhere to be found."
• "Even though the amp I wanted wasn't in the shop I got next day delivery at no extra charge."
• "Good store with an excellent selection but I've frequently found that the staff are a bit more pushy than staff in other places."
• "It is a pity that THEY DO NOT DO any kind of discount whatsoever which is a shame."
• "First visit for a while and I'm not overly impressed."
• "I had bought microphone but it didn't work with the adapter because the adapter was not powerful enough."
• "Overall, I think they are racist and not welcoming."