guitarguitar Birmingham Reviews Summary

Customer Service

Pros:

• "First class customer service from these guys."
• "Incredible customer service, staff were really friendly and helpful in helping me decide on a guitar."
• "The manager on shift greeted us at the door, guided us through how the store now operates and answered all the questions we had."
• "Can't recommend these guys highly enough, great prices and great service."
• "Staff really nice and helpful, felt totally relaxed in a store where the range of guitars is vast."
• "Outstanding customer service."
• "The staff here were extremely helpful and made the whole process really easy so top marks for that."

Cons:

• "This store has no respect for its customers."
• "The customer service is severely lacking."
• "Very unprofessional and makes me not want to return."
• "Unfortunately, due to the lockdown I was unable to get over. Called today and was told that they would not look at the guitar at all as it could of happened yesterday."
• "Sent me a broken item. I returned it and they then accused me, the customer, of lying and charged me a £15 fee to 'restock' a broken item."
• "Very disappointed. Went in with a query about a radio mic repair. Staff were polite & attentive, was told they'd make enquiries & contact me within a couple of days. To this day still not heard anything."
• "However, the manager is anything but pleasant and helpful at this shop."

Product Selection

Pros:

• "They also have a wide range of guitars to choose from."
• "One of the best buying experiences I've had anywhere, and certainly the most helpful guitar shop in Brum."
• "The store has every guitar you can imagine if you want to try out a variety to see what you like this is the place to go!"
• "Really great Guitar store, the biggest I have been to!"
• "This is the best guitar shop in the world."
• "Huge stock. Several spaces for test-drives which, with the mix of music played by customers, gives the place a great vibe."
• "An absolutely huge selection of electric and acoustic guitars."

Cons:

• "Certain brands were very under-represented or completely missing."
• "The stock on view seems to have lept in price with the mid range guitars (£400-700) few in stock."
• "But it really only focuses on the big brands snd very little emphasis on some of the other great brands that don't get much of a look in."
• "They were missing a couple of amp makes that I would have liked to have seen (Egnater, Victory and Orange)."
• "The selection of guitars on offer felt very limited."
• "Didn't have everything I needed."
• "It was like visiting an art gallery, lots of nice looking things attached to the wall that you're discouraged from touching."

Staff and Service

Pros:

• "Knowledgeable staff with friendly service."
• "Lovely people, great service, helpful, and not too pushy."
• "Staff very helpful and friendly."
• "Well mannered, informative, patient, helpful staff."
• "The staff are friendly and always seem to want to help."
• "Ryan was particularly helpful and had no qualms in investing time in ensuring that I got the knowledge I needed."
• "The team was great! They were happy to recommend guitars and equipment, and were extremely knowledgeable about even their exotic guitars."