Pizza Hut Restaurants Reviews Summary

Service

Pros:

• "Had a great staff member Sav really go above and beyond to make it right and make sure I was happy before leaving."
• "The waitress who was the only good member of staff that worked in there came and told us that she had pushed the kitchen for our order over 3 times."
• "Extremely professional and efficient service, I must mention our waitress Adriana … this lady is extremely polite and extremely efficient."
• "Sam was excellent, really lovely and made me feel welcomed as soon as I walked in."
• "The staff were great in dealing with everyone."
• "Very good and friendly service. Would bend over backwards to help."
• "Our Waitress was fab & they all looked busy & doing a grand job taking care of people."

Cons:

• "Once I finally sat down, I eagerly anticipated my food, only to find myself waiting for over an hour."
• "I had to wait for a table for a staggering 20 minutes, despite having made a reservation."
• "Food was really good, service was terrible."
• "Food was nice but service was shambolic."
• "Terrible service. I added a top which unfortunately was a mistake as we did not receive any service. You need to have more staff."
• "Not a single employee bothered to update me or apologize for the prolonged wait."
• "Absolutely horrendous service, especially by the manager who was completely ignoring the customers waiting to be seated."

Food Quality

Pros:

• "The pizza and dessert were excellent."
• "Food was delicious."
• "The buffet is fresh and caters a variety of veggie pizzas, salads, pasta and everything else you'd expect pizza hut to have."
• "Everything was good: food was tasty and well prepared, tables were clean, wait times were ok, especially as it was very busy."
• "Awesome pizza and salads. One of the best pizza buffet you can get here."
• "The pizza quality and taste was decent the fries were nice not over salted like other places and the onion rings were dry and crispy not greasy which we enjoyed."
• "Taste- 1 veg Pizza and a white sauce pasta was superb."

Cons:

• "After all that, everything from the salad to the pizza and the sweetcorn were all tasteless and yaak."
• "The pizza that came was ok, standard pizza, but quite greasy."
• "The food itself was really poor, but by the time it came we were already resigned to the fact it was likely to be prepared in the same slapdash manner as the waiting."
• "The pizzas were cooked well but the salad bar was not up to scratch and the staffing was poor."
• "The food is so good but this is 2 stars because the customer service is so bad."
• "The Pizzas being served had hardly any toppings, the table was dirty as were the plates and cutlery."
• "The flavours are relatively bland."

Ambiance & Cleanliness

Pros:

• "The restaurant is really nice and we had good service."
• "Staff are friendly enough and everywhere seemed clean and tidy."
• "Lovely relaxing pleasant restaurant, staff very helpful nothing is ever a issue."
• "Good comfortable setting, free parking, near to cinema and the bowling alley."
• "Definitely a place to take your friends, kids for some nice food."
• "The restaurant has been nicely refurbished and looks nice and modern."
• "This particular restaurant had an American diner feel to it and was very clean with great service."

Cons:

• "The whole place looked like it needed a good clean tbh..."
• "The ice cream station was really filthy and the whole place looked like it needed a good clean tbh..."
• "First of all, the place is filthy. The floor, the tables, the walls, all dirty."
• "Really sorry to say this but this place needs closing and a good deep clean food all over surfaces and seats."
• "Table, chairs and menu are all sticky, come on basic stuff."
• "The ice cream station was untidy, the salad bar normally a highlight was looking very sad."
• "The salad bar was really weak, the potatoes in the salad were mushy and the cucumber tasted like it had been washed with something chemically."

Ordering & Payment Process

Pros:

• "You can order via your phone which is time consuming however if you want to keep your details private, then I would suggest you order the normal way."
• "They also have free salad🥰🥰."
• "They also have a full Vegan & gluten free menu."
• "The gentleman who seated us explained that we had to use an app to order our food and drinks, it's basically the same app as your local spoons."
• "Bit pricey but was nice meal nice fresh salad be prepared for it to be busy in there staff coped very well good to see they where watching for when they where needed and nice also to be given time instead of being rushed to choose from menu all most as soon as u sit down."
• "The pizza here is to die for😍😍😍😍🤤🤤 Especially there cheesy fries🥰🥰🥰🥰"
• "I had a lovely experience in Crawley Pizza Hut today! Myself and my partner ordered with the staff as we had a voucher code and it didn’t work on the website, the staff were so lovely to us."

Cons:

• "I didn't like self ordering system at all. Encourages phones at table and breaks up conversation."
• "Waiting nearly half hour after order for glasses just to have a drink."
• "It basically felt like we were all ordering a take away but sitting in Pizza Hut and paying a premium for the privilege."
• "They ask you to use the app to order, but it doesn’t work."
• "Had to order via a QR code which went to an awful website, two of our group had to wait ages as the page didn't like their order."
• "What bad service from start to finish only good part was the mobile ordering otherwise I think we would still be there."
• "Tipping in advance isn't great. If you order pudding you have to make a second payment."

Value for Money

Pros:

• "We enjoyed the very reasonably priced buffet."
• "I had low expectations but was pleasantly surprised. I like the inclusive salad bar and the variety of pizzas."
• "Price- £ 9.99 / person."

Cons:

• "For what is in reality fast food, for 2 adults and 1 young child the bill was £60 - this is a LOT of dough for the quality and experience of our visit today."
• "The big big issue is the cost, £50 for two pizzas and sides!?"
• "£18.50 for an individual sized pizza is overpriced though."
• "It felt rather expensive for a couple of pizzas."
• "Overall definitely NOT worth paying what they are charging."
• "Used to love this place, but now they use the discriminative practise of being cashless. 42% of disabled people have no card. 29% can't use their card independently. 20% of elderly use cash daily. All homeless use cash. Majority of kids use cash. Appalled."
• "And when did pizzas hut get so expensive!"