Pizza Hut Reviews Summary

Service

Pros:

• "Great service with well trained staff."
• "Service was impeccable. He treated us with the upmost respect and was helpful throughout our meal."
• "The lady who served us Maria was lovely and made sure we had everything."
• "Our waitress was fantastic, helping me select from the menu to avoid troublesome foods that I'm allergic to - great service even though they were busy!"
• "Staff were polite, clearly explained the one way system and bathroom rules in place and hand sanitizer given on the way in."
• "The staff were really polite and helpful and the atmosphere was good."
• "These guys had it nailed! Service and the team were excellent."

Cons:

• "This used to be amazing but now with the table ordering, no salad bar and inability to pour your own drinks the staff don't come to your table as often and the whole experience has gone."
• "no one to greet us, finally seated, waited 15 minutes to be served, only one member of staff serving."
• "Waiter ignored our request for fresh pasta for our child."
• "The worst time of going to pizza hut. Food was cold, no staff around."
• "So many waiters but none of them serve you because there's a small QR Code on the table which you have to scan and then order online."
• "Service is terrible."
• "We were seated by a member of staff who was polite but did not in any way look enthusiastic or happy to be there."

Food Quality

Pros:

• "Food is always lovely."
• "Food was good."
• "Food was tasty and it was enough for 4 adults and 3 kids."
• "Food is cooked perfectly and tastes amazing, for the price you pay you don't get any better, great quality and great portion size."
• "The buffet option is great and very reasonably priced."
• "The pizza was delicious, the salad bar had everything, and the pasta was fantastic!"
• "Food excellent."

Cons:

• "Waited half an hour for 10 nachos in a plate."
• "The dough was uncooked."
• "Most of the food was just warm but tasted nice and my chocolate brownie was a little burnt on the edges but tasted okay regardless."
• "The meat feast pizza was very greasy and not cooked underneath."
• "Contaminated food - 3 orders consecutive over a span of a few months."
• "the machine hasn't really work for ages, so disappointed, and also the time waiting for the orders."
• "It wad one of the worst pizza I've had."

Ordering System

Pros:

• "Easy to order via mobile."
• "New feature is you order your food yourself (if possible!) On your phone they have WiFi as signal is poor in the area."
• "The manager Kyle was a really nice guy, he organised the buffet pizzas to be taken to our table instead of us going up to the pizza buffet, and he was friendly and coordinated the dining floor well."

Cons:

• "Wifi is terrible here, considering you are requested to place your order online."
• "I just don't agree with the mobile ordering it takes way too long and noticed quite a few customers struggled as well."
• "Need to make an app to order, to make payment easier. Hard to navigate website."
• "So they've dispensed with the human touch of taking an order and actually talking to you, now you have to order everything yourself at the table."
• "Understanding that everything is done by the website to order now but to have no WiFi or signal in there to do it is pointless."
• "Awful way of ordering - having to go through a complicated website."
• "You have to order using an app, yet there is no cell service, but there is no alternative method to order, what a farce."

Atmosphere & Cleanliness

Pros:

• "Enough space there so we enjoyed this stay there."
• "Great place to eat thanks to you all !!!! "
• "If you are looking for social distance and safety then Pizza hut is the safest bet."
• "This place is a very friendly family restaurant."
• "The restaurant was clean and tables tidied promptly upon the guest leaving."
• "It's well organised and clean."
• "Restaurant is clean and bright with a very warm feel."

Cons:

• "Table and seats were sticky, loads of dirty tables left."
• "the whole place was dirty which was a shame."
• "Actual restaurant was cold, knife and fork had dirt on."
• "the ladies toilets were disgusting, toilet paper everywhere, wee on seats."
• "Oh, and the ladies toilets, which are supposedly checked for cleanliness every hour or so were extremely filthy."
• "Salad bar is very limited and was not very cleaned and maintained with dip sauces being over certain salads."
• "The buffet offered a variety of pizza, garlic bread, pasta and salad. However, the salad was discoloured and stale looking."

Value for Money

Pros:

• "Very cheap on the wallet which is great when feeding a big party!"
• "Our bill came to £9 for a side main meal salad and 2 drinks. Can't complain, would have normally been £15.99."
• "Great value for money with a nice little selection of pizzas with salad bar included."
• "Friendly service. Reasonably priced food... And you know exactly what you're going to get."
• "Went as a family we enjoyed the food, the bottomless drinks we shared between us to keep it cheap."
• "food it tasted absolutely delicious, various 'all you can eat' salads and cold beverage, Pitzas were all lovely and fresh to eat."
• "We both had the adult buffet it was so fresh and tasty and service was excellent quick efficient and very friendly."

Cons:

• "The food... extremely overpriced."
• "Even with 'deals' applied 2 average size pizzas and 2 drinks cost nearly £50."
• "£48 for two in a chain restaurant for a meal deal is shocking value."
• "food really over priced for the poor quality of food."
• "Used to be good but absurdly disgusting prices now."
• "The cost was outrageous."
• "Still unbelievable prices for mostly poor food and poor service."