Papa Johns Pizza Reviews Summary

Delivery Time

Pros:

• "I have ordered from this specific Papa John's Pizza 3 times and all the 3 times they have delivered my order on time."
• "Ordered online and showed up hot and was absolutely fine for what it was."
• "We received our nice and warm pizza within 10 minutes and it tasted so nice especially while it is so cold outside."
• "Always decent hot pizza good prices on them also with meal deals so u get a good feast 4 your money u pay 4."

Cons:

• "The order has been delivered after more than 2 hours cold and is not eatable."
• "Waited for over 2 hours after ordering from newmarket road and still not arrived."
• "It's been almost 2 hours since I ordered and the pizza is still not here."
• "Ordered on Uber Eats when the estimated time was 15-30mins. Here I am, more than 2 hours later, writing a 1 star review cause my order still isn’t here."
• "On average, you will wait around 2 hours for a pizza."
• "The order arrived after 2 hours, and after about 4 calls to the restaurant."
• "It took 2.5 hours to arrive."

Customer Service

Pros:

• "The service was excellent and very quick also the place looks very clean too."
• "Thank you so much Papa John for your very generous discount on the pizzas to feed The WAY Project members who took part in a community litter pick at the weekend."
• "We were warmly greeted at the entrance, serving person was very professional and friendly."
• "Could have been a two star, but the pleasant guy that served us and going above and beyond to deliver a missed item to us got them a five star."
• "Guy on the end of the phone was really good."
• "I would like to say a big thank you for the amazing customer service which we have received today(12.01) around 9 p.m from a short dark hair pal who was wearing AirPods."
• "Friendly delivery service as well."

Cons:

• "NEVER ORDERING FROM THIS PLACE AGAIN!!!!!"
• "They charged for my ordered on Ubereats and marked it complete without ever delivering!"
• "I will never return manager was rude and that staff member that hit me was outrageous."
• "Rude and impolite persons in particular that indian guy there I was waiting for the order 2 hours and when I call them he terminated the call while I'm speaking and then refused to answer my calls again !!!"
• "The guy who served us did not speak good English and did not understand what we were asking for."
• "Their customer service is poor, they are rude, blunt and they will constantly cut you off/hang up when you are talking to them."
• "The manager refused to accept responsibility and said that it’s down to the driver which isn’t fair on their behalf."

Food Quality

Pros:

• "Popped past today and got a pepperoni and it was lovely."
• "This time the pizza was really good."
• "My partner said that was one of the best pizzas which she ever had, well done!"
• "Read several negative reviews and am not sure I agree... it's an American pizza chain delivery joint and not a bad one."
• "I love the pizza they do and can find no fault in it, we enjoyed it greatly (the works pizza)."
• "The pizza and the sides have been really tasty."
• "Excellent little pizzeria. Situated in a great location on Newmarket Road, Cambridge. Great Pizza, great service, great Garlic Pizza Sticks."