Dumbleton Hall Hotel Reviews Summary

Staff and Service

Pros:

• "Staff and food were excellent, had an evening meal and breakfast both were lovely."
• "Staff and management were beyond accommodating, supporting us with our requirements."
• "Staffs are generally kind and polite."
• "The staff are pleasant and helpful."
• "The rooms very clean, staff helpful and friendly."
• "The staff we met were extremely helpful to us."
• "The young gentleman that was on the reception on saturday/ Sunday was wonderful very helpful."

Cons:

• "Felt strange having to send a txt to the bar staff requesting your drinks."
• "When we asked about after dinner drinks the waiter was clueless and a little unhelpful."
• "Staff were understandably nervous but their general demeanour was grumpy and non welcoming."
• "Some waiting staff in eve at dinner hit n miss, with service."
• "The staff did not return to ask if more tea/ coffee was required or if more sandwiches were needed."
• "Young compliment of serving staff who perhaps could use a little more hospitality training."
• "The waitress, whilst efficient, was a little too efficient, bordering on the military."

Accommodation and Amenities

Pros:

• "A great big manor house nestled in the evsham vale hills."
• "The building and surrounding grounds are magnificent."
• "The rooms very clean, staff helpful and friendly."
• "Our room was airy and bright and the bed was very comfortable."
• "Rooms have wifi, tv and usb sockets and espresso machine (in superior room)."
• "The room did have a lovely view to the back of the house."
• "Rooms were well presented, with attractive and comfortable linen and modern furnishings."

Cons:

• "Yes, it is dated inside and in need of redecoration."
• "The rooms nothing special... very bad not to have toilet brush in the bathroom."
• "Carpets in our room were on the dirty side, our family room lacked a bath, and there were only two plug sockets in the corner of the room."
• "Room 18 (standard double room) was nothing like the website - much worn out."
• "Room looked tired and radiators didn't work."
• "Rooms furniture needs improvement."
• "Our room was small and definitely needs some renovation."

Food and Dining

Pros:

• "Dinner and breakfast were very good."
• "Dinner was simple fayre and quite reasonable."
• "The catering and overall experience were fantastic."
• "The food was superb however."
• "Evening meal: the beef was beautiful the service excellent."
• "Food excellent at both dinner and breakfast."
• "The meal we had was delicious from start to finish and this was the same with breakfast the next day."

Cons:

• "The only food available that evening was from the set meals menu (which was about £40!)."
• "The restaurant menu is limited and overpriced for the quality."
• "The breakfast just didn't hit the same high standards set by the other meals."
• "We ordered a bottle of French Cabernet Sauvignon but came with a totally different Chilean bottle."
• "Our first meal in the restaurant was not great. The steak was inedible and the pepper corn sauce was revolting."
• "It was unfathomable to how the beef was cooked so badly. The roast rump wad inedible."
• "Food was really dry and tasteless maybe because the food is pre-made."

Location and Environment

Pros:

• "A great big manor house nestled in the evsham vale hills."
• "The building and surrounding grounds are magnificent."
• "This is a really lovely hotel, nestled in the beautiful countryside."
• "The grounds and outside of the hotel were stunning."
• "A picturesque hall in the countryside with beautiful grounds."
• "The environment was absolutely beautiful, amazing for a wedding."
• "The hotel is a large historic building surrounded by beautiful grounds, set slightly back from the village with a picturesque lake literally on the doorstep."

Cons:

• "Watch out for the potholes in the driveway!"
• "The drive up to the hotel very impressive although there are lots of potholes."
• "It was pretty difficult to find as signage was non existant."
• "The gardens appeared to be rather neglected, maybe due to lockdown."
• "Only down side is it is very old fashion."
• "The common areas of the hotel do show signs of needing some TLC; chipped paintwork and a generally slightly 'tired' look to the place."
• "It advertises itself as a first class wedding venue but doesn't allow staying guests to book into their rooms before 3pm."

Value and Pricing

Pros:

• "The hotel itself is also good value with all necessary amenities and friendly staff."
• "Fantastic value for money very reasonable price."
• "The food was delicious and attention to detail noted."
• "Our evening meal was exceptional so to was our breakfast."
• "Complements to the chefs as their menu change every day and was of top notch quality."
• "Breakfast was fabulous."
• "Lovely quiet hotel in its own grounds and dog friendly which is a bonus."

Cons:

• "Some way to go however, for the price they charge!"
• "The restaurant menu is limited and overpriced for the quality."
• "The food portions were a little on the small side for the expensive price."
• "If it was a cheap stay I'd say you get what you pay for, nothing was unusable in its shabby state, but it wasn't cheap!"
• "They were understaffed (dirty linen in the hallway during our stay)."
• "Very disappointing experience all round and will not be using OPL again."
• "The only criticism I have is their cancellation policy."