Travelodge Newbury Chieveley M4 Reviews Summary

Reception and Staff

Pros:

• "Lady on nights on the front desk was very helpful and friendly."
• "The receptionist was really friendly & so helpful."
• "Female Receptionist very likeable."
• "The hotel might be 2 star but the service from Jane at reception was 5 star!! Very helpful and cheerful."
• "The staff were extremely friendly and courteous."
• "Staff were friendly and helpful on arrival."
• "The Staff morning and evening were very helpful and charming."

Cons:

• "After speaking to the guy at reception he told us they had reached their quota of refunds so wouldn't be getting one."
• "Did not expect to be treated so badly real lack of info on anything rude & disrespectful staff was given first degree abuse from the receptionist on the fone."
• "Night staff was a shambles, speaking in their own language."
• "Disgusting staff not helpful at all infact very rude."
• "The staff are all new and clueless."
• "Manager on duty had no customer service skills."
• "Women on reception remained on her phone the whole time of checking in."

Room Cleanliness and Comfort

Pros:

• "The room was nicely set up and looked clean immediately which was great and allowed us to settle in immediately."
• "Rooms are clean and at the new Travelodge standard."
• "Shower good and beds very comfy."
• "The room was clean and tidy, receptionist was very pleasant and helpful."
• "The rooms are what you need if you are just looking for a place to sleep - quite clean and they have all the usual stuff you'd need."
• "Clean and comfortable room, and a friendly and efficient check in process."
• "Room was a good size and clean."

Cons:

• "Rooms unvacuumed."
• "Slimy residue on surfaces in bathroom."
• "Floors are filthy old and covered in stains."
• "The toilet had urine in and there was a pool of urine by the toilet bowl....Disgusting."
• "Dirty bedding."
• "Unfortunately our room carpet and shower curtain wasn't clean."
• "The main bed not made, toilet was broken, no soap in the dispensers, very dirty toilet that leaked."

Value and Pricing

Pros:

• "The price for the double room was £40.00. Amazing value."
• "Let's face it for £30 it is an absolute bargain."
• "For under £30 a night this was a real bargain."
• "Typical Travelodge hotel. Good prices."
• "Room was very clean, although the bathroom smelt a little foisty, but for under £30 a night this was a real bargain."

Cons:

• "The free parking cost me £168."
• "Having paid an astronomical inflated price I've got to completely rant about the sound proofing in this place."
• "This had to be the WORST ever experience I have ever had with Travelodge!"
• "Filthy place. Do not book."
• "Disgusting, filthy Lodge."

Facilities and Amenities

Pros:

• "Basic lodge. Has tea, coffee and small kettle in the room. TV. Bath and shower in family room."
• "Parking is free if you register your car at reception. 30mins free WIFI."
• "There is a kettle in the room and a Free view TV."
• "The room was clearly recently updated, had USB chargers behind the bed which was useful for phones."
• "20% discount on food at Moto was a nice touch."

Cons:

• "No hot breakfast available."
• "The building is ancient, where you can only find plug sockets on the opposite side of the room to the bed."
• "No possible method of controlling room temperature other than the windows, a fan and a cheap electric heater."
• "The bathroom is not truly accessible. It’s not a wet room; the bath has a platform at the far end which can be sat on and then I could lower myself into the bath."
• "The shower is scalding or freezing and the difference on the dial between the two could be measured in microns."
• "The bathroom door is sliding which was great."
• "The rail along the wall side of the bath made sitting in the bath quite uncomfortable."

Overall Experience and Service

Pros:

• "The car was safe in the carpark."
• "Excellent service was stranded as had broken down family of 4 with 2 young children."
• "Stayed here overnight and was surprised at how lovely it is."
• "Very nice place with comfortable bed and very nice room."
• "Friendly staff, room is as it should be."
• "Good location close to the M4 and Newbury town centre."
• "Very pleasant stay, although on a Motorway service area it is very quiet."

Cons:

• "Definitely won't be staying there again."
• "Probably the worst travelodge I’ve stayed in."
• "Genuinely the worst Travelodge I've ever experienced."
• "The car park is not safe or secure and the police can't do anything about it."
• "Would not recommended."
• "The worse hotel I have stayed at q and I've stayed at over 200 hotels. Was so bad I checked out after 2hours."
• "Only stay there if there is nowhere else."