Vue Cinema London - Westfield Stratford Reviews Summary

Customer Service

Pros:

• "Great service from Riyad when a friend & I came to watch the new Hunger Games!"
• "Jeffery gave us new cups which finally let us get the drinks we paid and he also showed us how to properly use the machine and suggested his favourite drinks combination."
• "I was treated very well by a staff named Diana as I shook her hand."
• "Staff was very helpful and easy help to get the new tickets free of charge."
• "Security guard was very very helpful, there was quite a few of us also with a pushchair around 10pm last Friday, Asian Security guard helped us out a lot, very caring and considering."
• "The staff are responsive, respectful, professional, quick, efficient, attentive, sociable, friendly, kind and helpful."
• "5* for entrance staff and security, always smile, friendly approach and helpful."

Cons:

• "Horrendously expensive drinks and the slowest customer service by the staff at the concessions."
• "The staff are rude, despondent and have no sense of urgency."
• "Employees were horrible, not polite at all and couldn’t care less about service!"
• "The customer service at the main food place, was HORRIBLE."
• "One of the managers here, a white short man is ridiculous. I have witnessed how he talks to his employees and I am disgusted."
• "The manager was not helpful at all and just said she couldn't help and to call customer service."
• "The staff are rude and unhelpful."

Facilities

Pros:

• "Nice, clean and many screens to choose from."
• "Cinema is clean and well appointed."
• "This specific Vue offers large screens that cannot be found anywhere else for this price."
• "The staff is friendly, and the facilities are well and available."
• "Has clean and spacious wash rooms."
• "Vue cinema at Westfield Stratford offers an exceptional movie experience."
• "Always very clean and well kept."

Cons:

• "This floor is also only served by disabled toilets which are only accessible with a radar key."
• "Screen 1 is not even that big so not very cinematic."
• "The place defo needs a refurb."
• "Miserable, soulless place to watch a film. Absolutely not worth the money."
• "The screen rooms are super dirty. When you go there after 9pm, the floor and the sits look horrific."
• "One of the screens (2) has had its heating broken for a week and the room is freezing cold."
• "The screen was damaged right in the centre making it impossible to read text or see faces properly."

Seating

Pros:

• "The normal seats are okay, but the VIP seats are much better and comfortable."
• "For the first time ever, I sat in the VIP seating and I was not disappointed I will definitely be sitting in them from now on."
• "I like how spacious the seats are and you can raise the arm rests (with integrated cup holders) so that you can sit closer to someone if you want to."
• "Loads of screens available too with plenty of space and comfortable seating."
• "Wow...I loved the seating arrangement. We can enjoy the movie from every corner."
• "Seats comfortable and wide enough with drink Holder om arm rest."
• "The VIP chairs are super comfy and the sound is ace."

Cons:

• "The normal seats are quite straight, putting strain on your neck."
• "The standard seats don’t have much lumbar support."
• "The seats are tiny and the chair height barely was able to rest my head and I'm tiny (5’4)!"
• "The VIP tickets don't seem very VIP, I don't think we would pay for the upgrade again."
• "Screen 15 was a tip, considering we booked VIP, and, unfortunately, it was messy/smelly."
• "One of the worst cinemas I've been to, seats awful, you pay extra and still get people kicking the seats."
• "The screen room had not been cleaned prior to the show, seats were messy and food all over the place."

Price

Pros:

• "This specific Vue offers large screens that cannot be found anywhere else for this price."
• "Pricing is good compared to other local cinemas."
• "Cheap and cheerful cinema, live close enough to the venue and tickets are relatively cheap for what you get."
• "Conveniently located with a great £6.99 deal online for any movie."
• "The Vie always shows some great films and only cost £7.99."
• "Saw the Barbie movie, in comfortable seats - this time it was the premium seats, but even the saver seats are good for 2 hour movies."
• "Really good place and affordable ticket prices, only 3 stars because the combos for pop corns and nachos were much more expensive than the tickets."

Cons:

• "4 star is due to very expensive prices of food items inside - extortion to be honest."
• "Don't mind paying asking price to see the film but the price of food is totally ridiculous."
• "Horrendously expensive drinks and the slowest customer service by the staff at the concessions."
• "The food is generally good although severely overpriced - £2.70 for a bottle of Fanta/Coke/Oasis etc."
• "Nachos cost £6.50 with jalapenos and cheese only, if sauces aren't available surely they should reduce the price?"
• "The pick and mix is very expensive."
• "Almost £20 for 2 drinks and a popcorn was a lot!"