Cantilever Car Centre Ltd Reviews Summary

Customer Service

Pros:

• "Can't fault service from Cantilever Car Centre."
• "I was very impressed with the no pressure professional service."
• "This young gentleman was courteous, friendly and professional."
• "Thank you very much to cantilever car centre, in particular Danny and the team for delivering an excellent service from start to finish."
• "Danny is a great bloke, left us alone to have a look around, no pressure sales talk and very down to earth person."
• "The staff were so helpful."
• "Very happy with the service we received."

Cons:

• "The 'courtesy car' was in such a bad state that I wouldn't risk driving my kids in it."
• "I phoned the garage and spoke to somebody who's first response was 'Have you phoned the AA?' no apology at all."
• "Good cars with not so good attitude from staff."
• "The initial sales experience was great. The follow up service was painful."
• "If the other reviews are anything to go by, customer service is not top on this business' list!"
• "Appalling customer service."
• "The man who I presume is the 'manager' was very rude and unhelpful."

Quality of Cars

Pros:

• "Any problems they fixed no problems at all, my first car was a white seat Ibiza add for 2years no problems."
• "Awesome garage loads of choice and great prices have had numerous cars from here."
• "The car was better than the add explained, they completed all work on time prior to collecting the car."
• "Car was prepared to an high standard and have had no problems at all with this car."
• "The car both inside and outside looked clean and sparkling."
• "The car (Toyota Auris - Red) is amazing I love it."
• "Had my new Peugeot for nearly 3 weeks now."

Cons:

• "Bought a car from here in 2019. The car was not fit for purpose. In fact it broke down within days."
• "Got in the car to drive home to Liverpool and it was still making bad noise underneath."
• "Bought a car from these Which they said they had give it a mot and service they said any advisorys they would fix when I checked the mot checker they failed it and repaired it and passes but when i checked they never even changed Dodgy mot they never even service it either."
• "A week after buying the oil light came on, I took it back to Cantilever Cars to have a look at and I was told it was a faulty light."
• "The air-conditioning stopped working again and the creaking noise is even louder."
• "Just been to view a ford focus priced at £5190... but when I get home and go back on auto trader the price has suddenly increased to £5690. Absolutely ridiculous and untrustworthy. AVOID."
• "Bought a fiesta. All was good until it rained. Water ingress in footwell and boot. Took it back 4 times for repair. It still leaked."

After Sales and Support

Pros:

• "Even after the delivery and sale were complete, the aftercare has been exceptional, with a couple of minor issues dealt with swiftly."
• "Even fitted new reversing camera without fuss."
• "The next day after purchasing I had a minor issue that I wasn't sure about, Danny arranged for me to have it sorted promptly and no further issues since."
• "The couple of little problems have been dealt with and fixed without any questions."
• "All repair costs were settled by Cantilever Cars. No arguments. No fuss."
• "Providing excellent and thorough customer service."
• "The customer service was second to none and aftercare has been fantastic."

Cons:

• "It's a shame because otherwise the car we bought is quite good, and it seems crazy that they risk ruining their reputation by skimping on after sales service."
• "They claim the battery and alternator are working and won't cover an investigation repair for the draining battery as I've had the car 11 months now."
• "I have lost all faith that cantilever will actually repair anything correctly."
• "But after coming from their garage, I realised the my new car has water leak and they denied to look at it."
• "Would never in my life give this company a penny had nothing but trouble with my car for the last 3 years."
• "Faults were reported and not fixed properly."
• "Made a complaint and got nothing but grief of them."