The Fazeley Inn Reviews Summary

Room Cleanliness

Pros:

• "Room was clean and a decent size. The beds were comfortable."
• "Nice clean warm en suite room."
• "Room was clean and comfortable. The staff were very helpful and caring."
• "The room was clean and comfortable."
• "Lovely clean room. Really quiet in the rooms considering its busy location."
• "The rooms are lovely & modern with soft spongey carpets, comfy new beds & soft thick linen."
• "Room was basic but clean."
• "Lovely little place, rooms clean and quite despite being on a busy main road."

Cons:

• "The room was very poor - blood stains on the walls, screws coming out of the walls and wet tissue balls stuck to the pictures on the walls."
• "Our party had booked 4 rooms between us and they were all horrific. Absolutely FILTHY with exceptionally questionable stains."
• "My room had a dead bug on the wall, stains on the blind, some mould and the ensuite had a very sickly smell."
• "Room itself was clean, however there was no bin, hair dryer etc or any of the things you'd usually expect."
• "The room looked good but no toiletries, only soap."
• "Room was dirty, no bins in room for waste, toilet would not flush properly."
• "I do not want to stay here when it is hot outside. The shower was heated to lava temperatures."
• "The bed was comfy and the new carpets were nice but for £45 I had expected tea and coffee in rooms."

Staff and Service

Pros:

• "Pleasant visit for the first time here, staff polite."
• "Staff were nice however didn't tell us how to leave in the morning or where to leave the key."
• "Staff were extremely helpful very polite the staff helped me and my 2 friends slot as we r all visually impaired."
• "The staff are really nice!!! And plenty of takeaway shops in the other side of the inn."
• "Staff mostly very friendly and helpful but facilities could be improved."
• "Staff were friendly and explained things and some rooms are located next to the bar area."
• "The staff are lovely. The rooms just need some serious TLC."
• "Good beer good soft drinks good prices good service."

Cons:

• "Locks are broken. Beds are shocking. Staff do not care about customer service as they are ignorant and stupid."
• "When asking for a refund I got told no with a smile at least."
• "There was no kettle in the room, but there was tea and coffee you could help yourself to in the bar area."
• "The staff were unresponsive. Beds are like sleeping on a rock. Drinks were pricey for the standards of service."
• "The staff were very rude to say the least."
• "The girl with the only God can judge my path tattoo over her chest was the slowest laziest bar staff member I've ever seen."
• "Service poor and listening to bar staff bicker is not good customer service."
• "The staff helped me and my 2 friends slot as we r all visually impaired. It's a place I.d recommend to anyone."

Parking and Accessibility

Pros:

• "There is a carpark behind the garage but it is very small and full."
• "Very close to the theme park, just 7 minutes drive."
• "There is a separate entrance for when the pub is closed."
• "The pub has a small car park and if you can’t get in there is parking on the street."
• "They also have a car park. Price is more than value for money."
• "Nice hotel, very friendly staff, good breakfast!!!"
• "Hotel is clean, quietly, with big beds and delicious breakfast."
• "We have a great day at Drayton Manor Park, and The Fazeley Inn hotel was the best choose for my Family."

Cons:

• "The first thing I noticed on arrival was the lack of parking."
• "The roadside parking where the hotel is located is horrendous."
• "That road is so busy I felt a bit worried leaving my vehicle on the roadside all night."
• "There was no room in the small car park so had to park down the road about a 5 minute walk from the Inn."
• "Only a few parking spaces available. Check in is in the pub."
• "We booked here for 1 night. Room was clean, but quite small, and mattress could do with being replaced."
• "Car parking was a problem, i had to park away from the premises."
• "The room was clean and tidy but the double shower was very slippy."