Taco Bell Reviews Summary

Food Quality

Pros:

• "The food was nicer than I thought it was going to be."
• "Very good Mexican food, served in a fast food style setting."
• "The fries were really nice and the Taco was tasty too."
• "Food was absolutely to die for you can't fault it."
• "Food is always delicious."
• "Surprisingly tasty food! I had a black bean and cheese burrito with signature seasoned fries and nacho cheese dip."
• "The food here is pretty good if you're looking for something quick and cheap."
• "Food was delicious. Ordered a volcanic burrito and it was lovely."

Cons:

• "Food was cold, barely enough sauce for the very small portion of fries."
• "The worst food and place that I ate in my life."
• "Pots of Dulce De Leche Caramel were empty. Every taco consisted of a pinch of beef and a lot of lettuce."
• "The quality is very poor. They just chuck in all the food inside a paper bag."
• "Expensive for what you get. Food comes out all in one bag and you have to guess which is who's food."
• "Food was alright - for such a junkie place...."
• "I just don't understand why some people enjoy Taco Bell. Filthy dining area with a weird window to the kitchen production line of hungover staff preparing bland slop."
• "Absolutely awful. What a rip off. Taco was shockingly small."

Service and Staff

Pros:

• "Staff were super helpful."
• "Quick and friendly service from pleasant staff."
• "An absolute enjoyable experience with friendly staff."
• "Really dirty inside, not a clean table to sit on, the floors are covered in rubbish and food with pigeons flying around inside whilst people are eating, this whole time staff are stood around talking amongst eachother."
• "Best fast food I've had in a long time, fresh ingredients good sauces and nice taco shell. Staff was super friendly and helpful."
• "Food tastes good, burrito sizes are underwhelming when you compare them to the menu pictures. However for £5.39 a meal you can't complain."
• "The food was amazing and all of the staff members are really good except for one person who likes to boss around customers."
• "Food was absolutely delicious. My first Taco Bell in about 16 years, and it was worth the wait. Staff were really friendly too."

Cons:

• "slowest fast food in Swansea. visible kitchen means seeing how few workers are actually working behind the scenes."
• "Ridiculous waiting times, looks like shortage of staff. No one was wiping tables or emptying bins."
• "The staff member working the tills and front of house used the same gloves to clean dirty trays and then touch my food."
• "Whilst I was waiting for my click and collect order there was a lot of kids hanging about in the store after picking their food up, one if the workers did come from behind the desk and ask them all to leave so fair play."
• "Waited nearly 2 hours for food. Arrived cold and greasy with 2 items missing from order."
• "I feel awful for the people that wait forever for their food - we have suggested ways to improve but they do not listen and people go hungry and disappointed as a result."
• "Staff member asked me my name and phone number. Of course she got false name and number. Next she asked me to sit on particular place where I didn't want to sit."
• "First time buying Taco Bell and didn’t even get my food ended up with just Pepsi and then couldn’t even call them as their phone wasn’t working, absolutely disgusting."

Cleanliness and Environment

Pros:

• "Clean and tidy, and with a modern layout in the restaurant itself."
• "The food was hot, freshly cooked and tasty, and service was speedy after ordering from the touchscreen menu."
• "Emergency fast food on a trip to Swansea. Food was fine."
• "It's different to your usual mcd's or burger king etc. Food taste good, decent price, just wish you got more chips with your food."

Cons:

• "The space looks like was made for a single or max a couple eat."
• "Tables dirty. After ask to someone to come and clean the person didn't clean properly, I had to take the paper and the spray and clean myself."
• "The food was absolutely to die for you can't fault it. However, on the customer side of the restaurant bins were left in walkways full to the top needlessly whilst the floor looked like a bin and hadn't been brushed in hours, tables were also covered in food and rubbish."
• "The worst fast food in Swansea."
• "Coke machine filthy with drinks spilt. Waited a long time… should have gone to McDonald’s next door (I will next time). WILL NEVER GO TO TACOBELL AGAIN."
• "Food cold, half the amount of chips, £7.00+, dirty environment."
• "The quality is very poor. They don't maintain the outside and there's food spilt at its entrance."
• "Food was alright - for such a junkie place.... But the interior, especially its level of cleanliness (or total lack of it) was absolutely disgraceful."