Southbury Leisure Centre Reviews Summary

Customer Service

Pros:

• "Very polite and helpful reception staff."
• "The receptionists are always friendly and doing their best even though they are not informed when the pool is available."
• "Reception really helpful."
• "Great customer service, friendly welcoming staff."
• "Staff were pleasant and friendly."
• "Excellent customer service (well if it’s not good then people won’t come and the centre will shut)."
• "So thank you to the kind lady who let us through from this mistake."

Cons:

• "NOBODY ANSWERS THE PHONE."
• "No-one answers the phone."
• "Called customer service 14 times and still no answer."
• "No one answers the phone. The staff are disengaged, disinterested and quite frankly rude."
• "Staff in the front desk are hardly ever there to answer questions."
• "Centre doesn't answer calls or respond to inquiries left on the Fusion app."
• "So disappointment with the service. No one ever picks up the phones."

Cleanliness and Maintenance

Pros:

• "Swimming pool is clean."
• "Water nice and warm."
• "Clean changing facilities, lots of hair driers."
• "The gym is always clean and the equipment is always working and kept clean."
• "The cubicles are generally well cleaned."
• "Clean environment with good covid policy and practices in place."
• "Nice and warm water (>30°C) in learner pool, and not too deep for younger kids (75cm deep)."

Cons:

• "The worst leisure center I've ever been. Not going to renew my membership."
• "People don't shower before entering the pool and nobody says anything."
• "The other side was blocked by tables and chairs for kids party's."
• "SO CALLED life guards AKA kids, falls asleep on post."
• "Zero security. They leave the gate open and let anyone walk in, whether they've paid or not."
• "Filthy changing rooms. Vandalised lockers. Disgustingly dirty pool."
• "The toilet is always smelly and many rubbish everywhere."

Facilities and Equipment

Pros:

• "As far as leisure centres go a great place to meet and socialise with friends and acquaintances."
• "Either way was a great swim and where its located you have plenty of choices for a lunch afterwards."
• "Good classes and parking on site."
• "Brilliant enjoyable zumba class, fantastic teacher, patient and willing to provide additional support when needed."
• "Great gym, clean pool, water was cold, which is amazing in the head, lovely staff and a small shop at reception in case you need to replace any swim equipment."
• "The facility is good, there are many choices and you and your family can choose what you love to do, e.g. softplay, ball games, swim play is good too."
• "Great all round facilities, nice gym and equipment, sauna and steam room."

Cons:

• "The website is absolutely atrocious."
• "What sort of sport facility is this that can’t supply a net for a table tennis table."
• "The lifeguards didn't seem professional."
• "The learner pool is closed 50% of the time. The timetable is useless, they say they’re open and when you get there due to some excuse they close it - happens too regularly! Staff miserable and unhelpful."
• "Showers, and changing facilities need a deep clean, or even a full refurbishment."
• "The whole place is starting to fall apart and the gym should be open for longer on weekends."
• "They charge premium rates and offer a very poor service."