Morden Leisure Centre Reviews Summary

Facilities

Pros:

• "Great diving pool with a height adjustable floor."
• "New and updated, clean facilities, ideal for sportsmen/women."
• "Fantastic facilities, good free weights area, lots of weight and exercise machines, good pool."
• "Everything is very modern and well-maintained."
• "The gym equipment is fantastic in a spacious clean gym and lots of light from the ceiling to floor windows."
• "Outstanding new leisure centre opened in Morden Park. Brand new equipment with gym on first floor and swimming pool on ground floor."
• "Pool is new and clean. Big windows and lots of natural day light and view of the park."

Cons:

• "Also bad decision to make 2 small pools instead of 1 big one."
• "No sauna, no jacuzzi, no outdoor patio-nothing special."
• "The machines are in dire need of updating or refurbishing."
• "The gym is quite small."
• "The main pool is tiny. There isn't enough room, it's a hazard as you are constantly dodging and swimming into others."
• "Some of the gym equipment is missing for 30£ just for gym."
• "The gym has become slightly run down and neglected."

Staff and Service

Pros:

• "Staff here are fantastic; they're all ready to help whenever and super friendly."
• "Staff are friendly and helpful - queries around my membership were quickly resolved."
• "Personal trainers really friendly and are happy to give tips."
• "The staff are friendly and helpful."
• "Very friendly staff that always say 'hello'."
• "Lifeguards very observant and friendly!"
• "Teachers are great in classes."

Cons:

• "The receptionist was ok ish, his attitude was not necessarily the best as he seemed very bored and uninterested."
• "The manager and his assistant are rude and unprofessional."
• "The staff are a right miserable bunch too."
• "There is one worker who has a terrible attitude."
• "Some of the staff are not kind and gave off a rude demeanor."
• "Staff have different information from other staff."
• "Some of the staff seem very stressed and unprofessional."

Value and Pricing

Pros:

• "Monthly, annual, and pay as you go memberships available."
• "The prices are great."
• "It's possible to pay per use of pool without having to pay any membership fees."
• "Affordable price but like many said, need to also factor in the cost of parking unless cycling to there."
• "There are also times in the week when swimming is completely free."

Cons:

• "You pay £13 to access what turns out to be at best 1/5 of the 25m pool because the rest is being used by lessons."
• "£10.70 for a single gym session is a joke and on top of that is parking."
• "Why so expensive BETTER?"
• "£35 to use this gym off peak is a laugh - the gym itself is minuscule."
• "£41 a month for adult membership for them not to be able to give free car parking?! What a joke."
• "Overpriced... not worth paying for £26 a month if the facilities are not open 24 hours like pure gym."
• "The membership goes up every year but we don’t really get value for money at the moment."

Cleanliness and Maintenance

Pros:

• "All areas kept clean."
• "The gym is always really quiet and I'm talking January peak times."
• "The family pool referred to as the secondary pool online was not busy at all and very clean."
• "Nice pool, clean and bright. Ample space in the changing room."
• "The gym is well maintained with good cleanliness."
• "Very clean changing rooms."
• "It's a perfect place to enjoy swimming. Still feels new and clean."

Cons:

• "The whole building is filthy as they seem to clean in the morning rather than evenings."
• "The changing rooms here are absolutely disgusting."
• "Only downside was the cleanliness of the changing rooms - clumps of hair and dirt."
• "The shower area is filthy. Full of hairs and foam no one cares about them the changing rooms are dirty with rude graffiti on the walls."
• "It’s been about 40 years since last came here at the age of 10 and I believe that’s the last time the place was cleaned."

Additional Amenities

Pros:

• "There is even a cafe with drinks and snacks."
• "Lovely swimming pool and pilate classes."
• "Fantastic open space, plenty parking in different areas. 38 acres of park land."
• "Beautiful park, river, trees and a good place to walk fur baby's and family friendly."
• "The rose garden is beautiful and such a great place for a romantic picnic, lots of open areas to kick a ball as well as secluded areas to relax."
• "The café is a nice addition to the centre and offers much appreciated respite after tough classes."
• "Car park is big."

Cons:

• "The cafe is never open to get a drink while waiting for swimming lessons."
• "The reception area is tiny and hardly any information on studio/classes displayed around the building."
• "The spectating area is small."
• "Great venue but hugely problematic parking."
• "The park is huge (50 hectare public park) with many different distinct areas... the biggest complaint is the poor signage/no map."