Address: Kentish Way, Bromley, BR1 3EF, United Kingdom
Phone: +442083139911
Rating: 3.9
based on 176 reviews.
Customer Service
Pros:
"Staff were pleasant enough."
"Reception was good."
"All the receptionists are so very helpful, polite, friendly and happy."
"The staff were really friendly and, on the whole, the experience was great."
"The staff here especially Mark was so helpful and even though we only managed to get one of the children in kicking and screaming, they were very understanding."
"I rang before leaving, Stephanie was extremely polite and informative. Told me everything I needed to know before I left. Best customer service I've received in a long term."
"The staff were really friendly and always made sure that rules are followed plus there was more than enough lifeguards."
Cons:
"Despite i payed almost 20 £ for 20 minuets of activity, I dealt with a not friendly receptionist and I was accused of being lier by the manager."
"Very poor service,, they just left few teenagers there without any supervising…."
"Worst customer service I have ever seen. I have been calling for many months trying to get a refund when they charged me for a membership I cancelled."
"The staff can be pretty rude."
"Though some of the staff don't seem interested in helping or customer service.. Lazy attitudes."
"i was at the leisure centre at around 9:30 28/02/2020 and i encountered the rudest cashier."
"Absolutely disgusting customer service. Never get a refund never anyone to talk to, other than a rude teenager on phone."
Cleanliness
Pros:
"It was nice and quiet. Relatively clean."
"Everything is high quality, clean and in perfect working order 99% of the time."
"Clean changing rooms."
"This place is clean. We wear white socks there and left with socks still white."
"Went swimming this week i must say the baths are looking a lot cleaner locks done toilets clean well done."
"You get a good time out of the money you pay which is also a bonus."
"The water was a lovely temperature too."
Cons:
"The area wasn't particularly clean, it had just opened but there were sticky stains, glass circles and crumbs on the seating areas."
"Filthy changing rooms and pool."
"Old dirty plaster from someone's wound can still be seen stuck on the tiles below the wave machine. Eww how disgusting."
"Changing rooms are a disgrace, grey puddles with hair and various forms of rubbish decorate the floor, missing ceiling tiles reveal pipework."
"The family changrooms are disgusting. There is also a baby play pen for 'safety' in the shared changroom but it is covered in grime and filth that it would be a safery hazard to leave your child there."
"The pool area always seems quite dirty."
"The facilities are dirty and run down, lockers broken, pee all over the ladies toilet seats and floor (and missing toilet seats)."
Value for Money
Pros:
"The pool is large and at a good price, there is swimming gear available to buy."
"Very family friendly pool and water is warm which is very welcoming."
"It's well maintained and they are great at communicating changes to services and any maintenance via the app so you can plan your visit accordingly."
"Its about £16 for two kids under 5 for 90 minutes - pretty decent prices."
"Nice facility. Kids had a blast."
"The £25/month membership lets you go to the gym (of course), any mytime active pool, and let's you have 2 games of bowling twice a week."
"The swimming pool here is so cheap compared to others, it has two flumes, a wave machine and bubble beds all for the price of only £5."
Cons:
"You only get a 1 hr slot for swimming, if you're delayed for any reason this one hour gets eaten into. £20 for one hour (less than an hr if you're delayed) for 1 adult, 2 children to get into a packed pool."
"Swimming time is limited to 45 minutes, but the price is still the same."
"The price of bar food and beverages is on the steep side, the same goes for the little cafe when you come in."
"£14 for me to take 1 child for an hr is extremely expensive, especially when added to parking or transport costs."
"£6.50 for soft play isn't the cheapest."
"Clean areas... good mixture of ages... play area climbing frames and soft balls area but I think cost too high for a child £10 plus."
"1 cashier serving a 100 queue..took 30 mins to get in wouldn't mind but they are timed sessions...once we got in had about 45 mins....no kids slide...in fact nothing for kids, non swimmers...."
Facilities
Pros:
"This place is great for bowling, swimming and going to the gym."
"Took my scouts there yesterday evening. Pros - Staff were helpful, we got a charity discount as well, pool and wave machine were good."
"There was an access ramp and space for a wheelchair to navigate safely."
"I like that safety is their main priority."
"The gym is set upstairs and although glass fronted, it's set away from most of the public so you don't feel self conscious when you're first starting out."
"Very good range of things to do - swimming pool is good with 2 flumes and a wave machine."
"Cardio machines have NFC readers to connect easily with your smart watch to track workouts."
Cons:
"Looks very out dated and scruffy like something from the 70's tbh."
"Very disappointed only book to be told slide will be open booked. And then to find out slides are closed misleading customers."
"How can they justify having swimming sessions for just 45 mins only."
"The lanes machines don't work well. Multiple times it messed up the pins and scores on our lane."
"But the pool is no more than 2*. The area around the pool is dirty, and the showers, changing rooms and lockers need a complete overhaul."
"The flumes were only allowed to be used for 10 minutes and when I asked if they were going to be opened up again to the swimmers I was told no because there was no enough staff."
"Soft play is expensive and parts of it never work - like the suction machine in the ball pit, and the air guns which shoot foam balls."