Address: Hempstead Valley Dr, Hempstead, Gillingham ME7 3PB, United Kingdom
Phone: +441634648550
Rating: 4.2
based on 196 reviews.
Store Layout and Accessibility
Pros:
"With its expansive and clean layout, this place provides a delightful shopping experience for customers of all ages."
"A new tramalator goes directly into the store from the underground car park also a lift from the bottom of the main centre entrance from the underground car park goes straight up to store level then restaurant level."
"They have completely renovated this superstore and it looks beautiful. there is now new escalators in the store, going down straight to the underground car park which is very nice."
"The store offers plenty of space and wide aisles."
"Since I was last there, they've modernised the exit at Hempstead with an escalator down to the car park. Great move."
"This store has multiple access points to locate them."
"The vastness of the store ensures that you can find everything you need under one roof, saving you time and effort."
Cons:
"Since sainsbury have changed the layout of the shop it has become difficult to find products."
"Store recently reorganized. There's no way to know where products are newly located."
"Who ever is running this store they need sacking STOP MOVING STUFF !!! It comes to it when even the staff don't know where the hell you moved stuff to."
"I find the layout frustrating at times."
"Shame that they no longer have the butchers, fresh fish and deli counters."
"I honestly cannot use this shop any more. Even as a non mask wearer, my feeling of claustrophobia since all the anti coronavirus screens have gone up is totally of the scale."
"The invisible forcefield you've installed stopping the trollies leaving through the store entrance is dangerous."
Customer Service
Pros:
"Staff are very helpful as needed and modernising their stores with click and collect, scan and go."
"The service was amazing they catered for all of us in a very professional way."
"Good sized Sainsbury's in the Hempstead Valley shopping centre... Staffs are friendly."
"Thank you to the male staff member who helped my wife get a trolley for the item she bought."
"He is an absolute credit to your store, got me a trolley when I was holding my boys hand and held it still whilst I put him in."
"Service to the table by another member of staff was quick, friendly and professional."
"It made such a difference having friendly staff that wanted to help, I thought she deserved to be thanked."
Cons:
"Horrendous staff!! Waiting for over 20 minutes to get a refund as no one had the common sense to call any other staff !!!!"
"And then to add insult to injury whilst waiting at the kiosk I was glancing over at your currency board when the lady behind the counter bellowed at me TODAY really is that how you train your staff I was so embarrassed why didn't I complain if I thought it would have got to management level I would have!!"
"Can't get the staff to help even when they see you struggling with a disability they look half asleep and obviously need more training in customer service relations."
"Staff there are very rude especially the customer service department."
"Some staff members outside have been rude also."
"This is about your restaurant which is frankly speaking disgusting it's needs a total refit the cups are stained the tables are sticky the food totally unappetising to look at Luke warm at the best fish & chips bland and the veg lasagna well my mum left it nothing was hot."
"If you want something to eat do not go to Sainsbury restaurant."
Shopping Experience
Pros:
"A decent sized Sainsbury's and Hempstead shopping centre has good parking. Never been there without getting a space."
"The numerous trolly parks in all the car parks imply customers are free to take the trolly beyond the threshold of entrance."
"Good days shopping. Ample parking spaces in the free parking multistorey car park."
"This hypermarket is a shopper's paradise that offers an impressive array of high-end brands."
"Great large supermarket with excellent selection. Clothing, kitchen and other non food stuff available as well as a good grocery selection."
"This is my favorite sainsburys store. Massive range of goods with a well equipped Argos inside too."
"Always well stocked. Plenty of choices and variety, including organic and Free From foods."
Cons:
"They lie con and are proud to do so... they will be selling you 66% of the product for 75% of the price whilst not telling you you're not getting 100%."
"Shelves are either empty or expiry dates are only within a few days."
"Prices overall more expensive than some other supermarkets though."
"Much more expensive than ASDA."
"But out of curiosity I wanted to have a look into Sainsbury's and in all honesty it's more expensive than the country's biggest retailer."
"Always shop online however on this occasion they delivered food that was due to be out of date the day after delivery and the food was delivered with no bags."
"The Sainsbury's cafe had the feel of a works canteen."
Cafe and Food Services
Pros:
"Went just for lunch in the cafe upstairs... the curry an rice but was lovely and hot nevertheless and tasty."
"Cafe food was good and value for money."
"I highly recommend the cafe. Haven't been in there for years. Very clean, very friendly helpful staff and good food at good prices."
"The cafe has been updated and is clean, modern and good value."
"The addition of some more “exotic” meats is delightful for the amateur chef."
"As Sainsbury's go, this wasn't bad at all. I expected it to be overpriced. Yet I found one of kids Christmas presents so much cheaper than anywhere else."
"Sainsburys did have tinned broad beans @ 75p, so it wasn't a totally wasted journey!"
Cons:
"If they can't be bothered to serve decent food at 3pm in the afternoon then they should shut early."
"Ordered food at the cafe. Waited 40 minutes but the incredibly complex number 31 order of one bowl of chips never came."
"Over 30min wait for food in the cafe."
"Decided it would be nice to take a late breakfast... After 40 minutes we still sat in cold conditions."
"Good selection of food and good prices but the Cafe is dismal."
"The Café could do with some serious updating. The staff are good but the equipment and café area are very dated."
"This is about your restaurant which is frankly speaking disgusting it's needs a total refit the cups are stained the tables are sticky the food totally unappetising to look at Luke warm at the best fish & chips bland and the veg lasagna well my mum left it nothing was hot."