Sainsbury's Reviews Summary

Store Atmosphere and Layout

Pros:

• "Lovely atmosphere today in Hedge End branch, staff really helpful and chocolates being given out at the checkouts."
• "Store is well laid out and looks bright, all that is needed to make the visit worthwhile."
• "A large supermarket close to the motorway and next door to M&S."
• "Very good and spacious supermarket with a very nice atmosphere and music."
• "This is such a lovely Sainsbury's. It has a huge variety of vegan products."
• "Large enough so not brushing up against other shoppers, which is important at present."
• "Nice bright and sizeable store since the refit in 2019."
• "Well laid out store, since refurbishment took place the store now has a better flow."

Cons:

• "Many empty shelves, too bright and gareish and most of the checkout have now been replaced with self checkouts."
• "Left self checkout and went to find a manned till, only about 4 remain."
• "First thoughts dark and dinghy spring to mind. Not sure if branches up north are newer but certainly brighter."
• "It's big, but that just means more empty shelves. Also not the most logical layout."
• "Since they took the delicatessen away I have no reason to go there."
• "Large rambling store. Pretty chaotic at the moment as undergoing a major refurbishment."
• "Food it confusing now it's been revamped did not like it also shelfes were empty."
• "Hedge end sainsbury's has had a make over. Lost several tills, self service tills and scan & shop tills have taken over."

Customer Service

Pros:

• "I would like to give a compliment to Peter. He is a manager of the Hedge End Southampton branch. He is very helpful."
• "Usual very high standard store and excellent staff, who are very helpful when required."
• "Thank you so much to the Sainsburys employee who this afternoon, held a brolley over my baby granddaughter's pushchair."
• "The customer service is of a high standard."
• "I just wanted to say a big thank you for the staff who offered to help my adult son."
• "Staff are amazing and i can only say that they are doing an amazing job under terrible circumstances."
• "Staff are always friendly and willing to show you where to find things and the checkout staff and usually pretty cheerful too."
• "Staff are good and help full no complaints there."

Cons:

• "If you get a real problem, then don't stop at the barrier that is the junior management, they are poorly trained."
• "One server for a long line of customers. This store seems to think that customer service is a thing of the past."
• "Terrible lighting! Dim LED lights in the store always give me a migraine."
• "Service in the Kitchen Café was very slow. I waited in a queue for 10 minutes to order food and then waited over 20 minutes."
• "Hard to find what you're looking for and even if you do find the right aisle, they haven't got the product."
• "I went to the Hedge End store yesterday and was surprised by the amount of staff not wearing masks."
• "Disgusted with the pharmacy today. Went in for my 4 year old for some drops for conjunctivitis which is unfortunately woke up with this morning."
• "Veriety of foodstuff and beverages choice, reasonable prices. Staff helpfull and friendly."