Address: Greenclose Ln, Loughborough, LE11 5AS, United Kingdom
Phone: +441509237724
Rating: 4.1
based on 141 reviews.
Customer Service
Pros:
"Staff are always friendly and quick to resolve any issues if I’ve returned something."
"Staff approachable and happy to assist."
"A staff member off duty took it upon herself to help me look for items in her own time she was amazing."
"The staff at Sainsburys in Loughborough are always knowledgeable and very willing to help."
"Very friendly staff it was so nice to get some help there when we needed it."
"The staff are friendly, quick, and efficient and can often help you find items that you may not be able to find in the store yourself."
"Very friendly staff that are always happy to help it's a great place to shop."
Cons:
"Another shocking behaviour from customer service that was only interested in raising the camera issue and not how the whole things was handled."
"I asked staff if someone could help me on vap till. I was so shocked when he said no."
"Staff are friendly except for security thug who tends to follow students about, verging often on harassment."
"Big attitude by the staff on self-service."
"Very disappointed with this Sainsbury’s I got some problems and when I talk with manager (woman) she is rude and not try to helpful."
"A young tall girl at self service was very polite yet the supervisor seemed to want to shout at her in front of us and other people for absolutely no reason at all."
"Asked the Lady on the self-service checkout for help she backed away even though I was wearing a face mask and she wore a full visor."
Store Layout & Stock
Pros:
"Large general store. Well stocked with fresh produce on fruit & veg, reasonably interesting veggie & vegan goodies, small general household & flowers."
"The store was clean and well stocked."
"Good sized store so can get most things you're looking for."
"The shopping Isles are nice and wide and you can comfortably go around without disturbing other shoppers."
"Visited this store as in the area for the first time in 3 years. The store was clean and well stocked."
"Large supermarket with a good selection of groceries, fresh fruit and veg."
"Shop is well laid out and a reasonable choice. Shopping experience."
Cons:
"Couldn't get half of what I wanted. In fresh veg: isle there were more overturned green boxes than veg."
"Feels like it should be a lot bigger than it is, and the frozen and chilled sections are awkwardly far apart."
"However store looking a bit tired in fruit & veg section; Tesco is definitely winning in this area with plenty of stock of seasonal fruit."
"They have removed the cafe, fish/deli counter and moved everything around. They have less things now and a lot of the shelves were looking very sparse."
"Took my mother shopping at the Loughborough store complete waste of time shelves half empty and none of the delis or butchers open won't be going again shall use Morrisons as I always do."
"When in the shop, we were disappointed to see empty shelves."
"The store seems dated and this is the second time I've been in looking for aubergines and not found any."
Parking & Accessibility
Pros:
"Convenient place to park, shop, eat, fill up with petrol and still have time to shop in Loughborough if no longer than the 2 free hours parking."
"The parking offers 2 hours free which is a bonus if you need to pop into the town centre as it's just next door."
"The supermarket car pack is fairly spacious."
"Always enjoy coming here for petrol and weekend grocery shopping with family; spacious parent parking just right in front of the entrance."
"You pay a premium compared to say Aldi, but here is what you get: Great parking that's free for 2 hours."
"Sainsbury's Loughborough. Easy to find, well laid out, large car park, well stocked store."
"Good parking."
Cons:
"Got hit with a £70 parking fine for shopping and using the cafe apparently longer than 2 hours."
"The car park is, quite frankly, dangerous, with no pathways for pedestrians."
"The car park is not designed with pedestrians in mind."
"Car park is horrible though as small lanes and spaces so can get a bit jammed at peak times."
"Small chaotic parking area and would benefit from a pedestrian entrance at the corner of the car park to Derby road rather than the long walk around."
"The main shop itself is ok but the car park is terrible and complicated with too many tight little compartments, turns, entries and exits."
"This Sainsbury's has a horrible, tight car park."
Additional Services
Pros:
"Smart shop (use your phone to scan as you go around) worked well."
"Fresh fruits are always better than Tesco."
"It also has a good pharmacy inside with very knowledgeable and helpful staff."
"Sainsbury's have ATM machine withdraw money, petrol station, car park disable parking and wheelchair accessible entrance."
"It has a pizza bar, deli, pasta bar etc. Good vegan and gluten free section."
"Has a cafe too."
"Pick up your Argos order and do a Sainsbury's shop too."
Cons:
"Queue times can be long for both the normal tills and the self service."
"I had to wait 15min to pay for my shopping on self pay."
"Terrible tonight, 1 till open, even queuing at self checkout and 1 supervisor standing around watching queues build up."
"Only 2 tills are manned, and just got 1 person covering 10+ self service checkouts which make it impossible to scan in your shopping without constant alerts popping up."
"No pay at pump at petrol station can result in queues and some pumps not in use every so often which again means queues build up. Free air and water is a bonus."
"The service at the till was terrible, really slow and because of that a long slow moving queue formed."
"Quite possibly the slowest pharmacy on earth, you could of died of old age before you get served."
Price & Value
Pros:
"Great place to shop. Lovely fresh food, compared to some cheaper supermarkets.....lasts a lot longer!!"
"A great shop if you are searching for bargains of all kinds."
"As always, a great supermarket, not as many offers on common items nowadays but can always guarantee good quality products."
"Great for different types of teas and the fruit is generally better than Tesco's or Waitrose."
"Always enjoy going to Sainsbury's well laid out friendly staff and the cage staff always very busy but always polite and helpful especially the young ones."
Cons:
"Sainsbury's still isn't as cheap as other supermarkets though."
"It's still an expensive supermarket compared to others."
"Over priced! Its starting to out weigh the convenience of this store."
"I brought a mouth wash branded name at £1.50 on offer. Went home bargains to find it at £1.00 very disappointed 50p is a lot more in my eyes in price."
"Uninspiring and dated store makes for an uneventful shopping trip, the dowdy interior must be affecting sales as the overall appearance and overpriced items combination is a bad recipe!"