Address: Crawley Ave, Crawley, RH10 8NF, United Kingdom
Phone: +441293616433
Rating: 4.2
based on 230 reviews.
Customer Service
Pros:
"The staff has been courteous whenever interacted."
"Very bright, good parking facility and extremely cheerful staff."
"Absolutely lovely staff, especially security staff! Very helpful till staff."
"Handy having the chemist in there, staff are lovely both at the pharmacy and the superstore."
"The staff member went out of her way to ask someone who would know where it is, and then went and found us."
"Very pleasant staff, a good 95% of shelves where filled."
"Lovely shopping experience and is never too busy."
"Fantastic and friendly staff, competitive prices and a good selection of goods."
Cons:
"Staff take forever to come over and sort out age checks and security tags."
"Security guard was just an absolute disgusting so called human being accusing me of stealing."
"This store is gradually getting worse. Only giving one star because can't give zero."
"Staff walking around with hands in pockets and when I'd asked where something was I got told somewhere over there."
"The shop I used to go to in London Nine Elms is the absolute opposite. Super disappointed."
"Despite the fact the workers have a 2m reminder on their aprons, they won't wait and stop to say excuse me."
"The replacement manager, still nobody came out to clear the 16 tables?!! Shocking!"
"Sainsbury's worker parking in disabled bay that is clearly not disabled, also taking up spaces."
Store Layout and Accessibility
Pros:
"I've been a customer at this store for many years and the layout is easy to navigate."
"It is spacious and the staff has been courteous whenever interacted."
"Very well laid out and a very large and varied selection of everything."
"Superb Grocery Shop. Almost every thing is available at very reasonable price."
"Large supermarket. Big clothes section, although the boy's and men's sections are smaller."
"The store was quite busy, we managed to buy everything we went in for, shelves were well stocked."
"Good range of products and clothing."
"Large amount of free parking, excellent range of home products from kitchenware, soft furnishings, and electricals."
Cons:
"The self scan tills need to be for baskets only."
"The trolley all locked and you need a coin to get it. Considering they all tell us that money spreads the virus."
"The self shop scanners were not working and there were lots of stock trolleys basically in every aisle waiting to be unloaded."
"It's another Sainsbury's that has sadly limited the range and choice for customers of products."
"Parking is usually fine here although I only ever visit in the mornings. It can be very frustrating at times, some days the shelves are fairly empty."
"Havent done a big shop there for some time and wont be doing another any time soon! The new shelving is so high that I had no chance reaching anything I wanted on the top shelves!"
"The stores gone down hill. The shelves are never dressed."
"Can be very tricky to get a parking space, especially when the barriers have been left up."
Product Availability and Quality
Pros:
"Went to Sainsbury's to buy flowers as an anniversary gift, they had the yellow roses and white I wanted and also some decoration so all happy."
"Even at the end of a busy Saturday they had a decent amount of bakery and fresh items left."
"Always find what I'm after. Price hikes but it's the same as all shops at the moment."
"Like all other branches, it is clean and completely organized."
"Absolutely lovely staff, especially security staff! Well-stocked store with no vacant shelves."
"Superb Grocery Shop. Almost everything is available at very reasonable price."
"Lovely spacious and airy store. Good selection of items. Fruit, vegetables and meat products of good quality."
"Good selection, now has scan as you shop option so that speeds things up. Surprisingly good range of clothes!"
Cons:
"The two jacket potatoes I ordered are loose picked. Not in a bag where it might be conceivable you wouldn't notice."
"Paid for a click and collect. Arrived to find only 3 items of my total order."
"Sadly In last couple of weeks I'm disappointed with lack of product's and significant price rise."
"The Range is the best place to buy christmas decorations i love this shop. Wheelchair access you just can't get around the Isle without having to move boxes."
"I can't find the items on my shopping list anymore! Does anyone have a clue why half the supermarket stock seems to have vanished?"
"Not very well stocked and looks pretty grubby. The freezers all had condensation on the inside of the glass doors."
"On 3 occasions I’ve found out of date products on Sainsbury's shelves.. even after complaining to Sainsbury's, food standards agency and trading standards I still found out of date products on their shelves."
"Most of the time it's good, on the odd occasion it can be, let's be polite, not so good."