Sainsbury's Reviews Summary

Customer Service

Pros:

• "Some of the staff have become really good friends and even attended my husband's funeral."
• "Staff are always very friendly and helpful."
• "Was helped by a lovely lady called Wendy, who helped me with my nectar points and even packed the shopping."
• "The staff are so friendly and helpful."
• "Staff work really hard here, and are always helpful if you need assistance."
• "Friendly staff."
• "Staff are Brilliant....ever helpful and always have a smile on their faces( behind the mask)."

Cons:

• "So not only did I work as a store manager for sainsburys for 22 years... I felt as I was under suspicion of theft through not fault of mine."
• "I was shocked at the rudeness of one member of staff in particular, his name tag said 'Fraser'."
• "Staff we encountered seemed remote, surly, not a smile between them."
• "On asking a floor walker if there was no-one else to open another till, I was given a surly answer."
• "The lad on till had no idea what he was doing."
• "Disgusting service in cafe. All fizzy drinks out of order. Miserable girl on orders and tables disgusting girl on till had face like thunder definitely didn't want to be there."
• "Not much social distancing going on inside the store, not helped by 3 staff taking up half an aisle for a natter!"

Store Layout & Cleanliness

Pros:

• "This is such a lovely, well displayed/ stocked store."
• "It's always spotlessly clean and very welcoming."
• "It's always clean."
• "Easy to access around the store. Wheel chair friendly."
• "Really nice place to shop, wide isle's and COVID safe."
• "The store tends to be well stocked and well staffed."
• "Shelves seemed to be stocked up well."

Cons:

• "The store layout has become increasingly disorienting, exacerbated by the pharmacy’s closure."
• "Visited the new style cafe yesterday. appalling. All tables and floors filthy."
• "The store itself is frequently full of cages on the shop floor blocking aisles, at all times of day."
• "All aisles moved around so we spent ages looking for items."
• "The dated decor and worn-out flooring urgently need an update."
• "Pathetic, saying you can get hot pizzas, said it was open, asked a member of staff and they said the staff had gone home !!"
• "The ladies facility was blocked, no paper and smelly this afternoon."

Product Availability & Quality

Pros:

• "Good range of produce for all your day to day household needs."
• "Great selection of produce and I spotted the clothing and homeware section."
• "Clothes are generally good quality compared to other supermarket brands."
• "There's a broad range of good quality products."
• "The own brand goods are exceptionally good and I prefer most of them to branded goods."
• "There is a sushi counter with fresh, good quality sushi made daily."
• "I’ve only been once for a big food shop but I was pleasantly surprised with the amount of organic fruit and veg."

Cons:

• "This is the fourth time we’ve had an online delivery that’s either had a 2 day shelf life, or as in todays delivery, fish that was out of date yesterday !!"
• "Disappointed, the fruit isn’t fresh at all, rather mouldy or non riped fruit picked for delivery."
• "Empty shelves, particularly in the produce section, are a recurring issue."
• "Shopping online from this store is my worst Sainsbury experience ever nothing packed properly fed up complaining has made my health deteriorate."
• "Very disappointed today as many of the shelves were empty."
• "Awful this afternoon packers in every aisle changing everything nothing on shelves with good dates on what was on shelves was just odd bits."
• "Normally have home delivery but items delivered all have short life dates."

Pricing & Value

Pros:

• "Sainsburys prices are so much cheaper than Tescos you get more for your money at Sainsbury's."
• "Good supermarket with huge car park, comprehensive selection of goods at competitive prices."
• "Visited Fareham Sainsbury this morning after founding an item much cheaper than the other main stores."

Cons:

• "Prices more expensive than other retails."
• "Certain things are more expensive then other stores which Sainsbury’s are known for."
• "Hell, the prices have gone through the roof (on everything) how can they excuse that."
• "Not always the cheapest in town."

Facilities & Services

Pros:

• "Plenty of cashier supported tills."
• "Great sized store with ample parking adjacent."
• "Car park is clean and tidy."
• "Cafeteria is also good, serving basic but excellent food, cooked to order."
• "Fuel station, restaurant that serves good coffee & lovely cakes from their own Bakery as well as meals."
• "There is two cashpoint machines outside the store as well as an Amazon locker."
• "A large clothing by Tu section also."

Cons:

• "Christmas music far too loud."
• "Beware customers. Shopping today in the store was overcharged by £4 on battery's."
• "Queues at checkout ridiculously long as usual."
• "My wife went to your petrol station to pay at pump which cleared her bank account and then rejected her card."
• "Trolleys uncollected in car park."
• "Makes a huge saving in staffing costs by replacing most of the tills with self-checkouts - then has just ONE person covering all the self-checkouts at peak times."
• "The new style cafe food selection is now very poor in what is being offered."