Kingsway - Collect at Sainsbury's Reviews Summary

Checkout Experience

Pros:

• "This store is somewhere between nostalgia and old fashioned, it's a smaller, full-sized store."
• "Very pleased with our experience, 10/10 for Sainsbury’s today 10/02/21👍👍."
• "Nice clean shop clean toilets."
• "Today used the lottery counter to pay for a paper, some sandwiches and lottery tickets I experienced pleasant and good service."
• "The staff are all very friendly too. Nice calming experience."
• "I always go to Sainsbury's cafe on most days after doing my shopping to have a coffee and sometimes a meal. The staff have always been very kind and helpful to me."

Cons:

• "Long queues at the checkout was so bad this morning. Appeals were made over the tannoy but largely ignored."
• "The two staff watching the self check out said they were staff shortages."
• "Don't try turning up on a Friday evening around 8 pm do a full trolley of shopping and expect to be able to use one of the cashier checkouts."
• "Really disappointed by this branch of Sainsbury's today. There was only one checkout open."
• "Prices are just absolutely ridiculous now! Was barely managing to afford shopping there but after noticing evident price hikes on many of the bare essentials I tend to need, I unfortunately will have to look at shopping elsewhere in future."
• "Very slow tills... all with queues and only 4 open out of 20 with a handful of staff just standing watching."

Customer Service

Pros:

• "I come to homebase in Sainsbury's Were I meet a man called Paul he was lovely and helped me a lot."
• "My husband and I like shopping here. Very good quality fruit and veg, and choices. Friendly and helpful staff."
• "I have had the best experience at the Kingsway store this morning. Not only was everything I needed available, but more importantly I encountered two fantastic professional members of staff."
• "Thank you ladies! The Sainsbury's location is great for the local area and is attached to a Homebase with great options for parking."
• "Nice sainsbury's. Smartshop available. Always friendly service, they carry a large variety."
• "Staff are so lovely, always let me leave my motorcycle helmet laying around in the staff areas."

Cons:

• "It's been understaffed for a while now. All the virtues of self-checkout go out of the window when you're kept waiting ten minutes for a member of staff to become available for a 'check'."
• "The staff on the entering this store are a disgrace where manners are concerned as too is the guard. All thee just stand there looking gormless."
• "I use this store quite frequently and on a number of occasions I have found the woman behind the deli counter to be rude."
• "There is never enough staff at the tills."
• "Shame counters not being opened meat and fish not the same quality on the aisle."
• "I'm a support worker who brings a young lady in who only get 1 hour support. We have been stopped being able to go in first."

Store Environment

Pros:

• "Plenty of free parking, very accessible and a good-sized shop, never seems too busy, Argos Nextdoor and Homebase."
• "The last shopping session was generally fine. Tidy, well-stocked and with the usual goods and helpful staff."
• "This is a good size Sainsbury. My only complaint really is the bends after the last roundabout. Parking is more than adequate."
• "This Sainsbury's has recently had an overhaul of its floor plan. Now there's no pharmacy, but it has gained a modest clothes selection."
• "It's a Sainsbury what do you expect cheap food at higher prices than other supermarkets. It has a larger selection in some areas."
• "Very safe during pandemic times. Security officer asks people not to enter the shop in pairs or groups. Disinfectant spray and paper always available."

Cons:

• "Just been to Sainsbury's Kingsway, wanted a few Brussels and other veg. had to buy a bag of each as there were no bags for the loose veg? Checkouts were also abysmal, only 3 open, never again."
• "Disabled toilet disgusting, no signs on door or wall, toilet roll on back of cistern, no good for blind or partial sighted, bin overflowing, would not recommend."
• "Doesn’t have the same stock as Osmaston Road e.g., Thai Basil. Also hardly any pork mince, 250gm is all they had. Lidl does a better job at keeping stock."
• "Very poorly maintained Sainsbury’s for one that seems relatively new. Petrol station had many features closed. Trolleys were old and broken, store very tired. Poorly lit."
• "I had done a smart shop and once at the tills it came up for a basket check and the member of staff that served me was rude and spoke to me as if I was trying to steal from the shop."
• "Written by my wife - This is my local Sainsburys store geographically. I have been recurrently disgusted by the unhygienic state of the Ladies restroom."