Big Easy Restaurant - Westfield, Stratford Reviews Summary

Menu Variety and Halal Options

Pros:

• "They have a pretty good Halal menu, and their Express Lunch is amazingly good value."
• "Service was great and everyone was friendly. It’s really good that they have halal options as well, one of the main reasons I had to try it out."
• "The menu was so diverse and the food omggggg the food. It.Was.Perfect."
• "I've been to all of the Big Easy venues, and, even though it's early days, I can tell this could potentially be the best one."

Cons:

• "You can’t make any swaps."
• "Then let's get to these 'sublime dishes'. Let me digress for a mo - I'd always wanted to go to Bubba Gump (previously in Haymarket) cos of the jumbo shrimp baskets, but I'd been told that they padded those out with mountains of fries. Big Easy does this too."
• "They are super inflexible with any menu changes."

Food Quality and Taste

Pros:

• "The food was quite tasty and we will definitely going back there again."
• "The steak was cooked really nicely and soft."
• "Her main, Lobster. Her opinion, one the better lobsters she has had."
• "The cheesecake was so soft and light, not overly sugary either so you could eat the whole thing without guilt."
• "The food was delicious and really good value."
• "I really enjoyed the Lobster which was great value for money."
• "The ribs just fell off the bone and melted in my mouth."
• "The food is good and you still get a full portion of food for that price."

Cons:

• "The steak was quite nice but was not quite hot enough when brought to the table."
• "The food also took along time to the point the waitress approached us and apologised."
• "The food took over 40 mins to arrive when the venue was not that busy."
• "The lobster was rubbery and not worth the hassle."
• "The loaded potato skins were awful - the skin not crispy and the potato, clearly had been frozen and then whacked in the microwave for a couple of minutes."
• "The food was nothing special. I got a dish with chicken, ribs and a sausage. The sausage was very spicy, so I couldn't eat it."
• "I had the ribs and half lobster- the ribs were cold and lacked any real flavour."
• "The main issue was that the lobster was not at home and had left his empty shell in my dinner!"

Service and Staff Attitude

Pros:

• "The staff were amazing and couldn't do enough to help us celebrate."
• "The staff were friendly, and went out their way to be helpful and accommodating despite being very busy."
• "Kudos to the staff, though! They managed to keep their cool under such sweltering conditions."
• "Service was amazing all staff were polite was served by a young lady with glasses who was very helpful."
• "Great team, fun atmosphere. The professional, friendly, efficient team, led by an very good leader were kind enough to accommodate our group of 12 at short notice."
• "friendly staff makes a difference to any dining experience - would recommend"
• "The service was great."
• "The service was impeccable and the staff were always checking up on us of we needed anything."

Cons:

• "Drinks slow to come and when they did my coke was flat."
• "Met by an employee who was clearly having a bad afternoon. Just grunted at my wife an and clearly wanted to to be anywhere else but at work."
• "I think they could do with more staff as the restaurant got very busy."
• "The waitress not that friendly though."
• "My dish didn’t arrive and when I asked to just cancel it because my cousin had already finished her meal whilst we waited there was no apology or explanation for the severe delay."
• "Ordered and the wrong food came to our table. Items missing also from original order request although not charged for them."
• "We ordered and received the wrong thing after making it very clear and asking if I could have the bbq unlimited instead of the hog roast in which the waitress said yes and then I received the hog roast."
• "Waitress who served us was unsure on a number of menu items."