TGI Fridays - O2 Arena Reviews Summary

Service

Pros:

• "When seated our waitress Terina D was absolutely amazing! She made me feel very comfortable and my night ended up a very happy one."
• "Staff was 10/10 and very friendly and efficient, checked in often."
• "Hannah looked after us brilliantly."
• "Dan (from Canada) was a real gentlemen and sorted things out for us."
• "Server was very friendly and the overall ease of ordering was good."
• "Our server was extremely attentive and efficient."
• "Really friendly and professional staff."

Cons:

• "The waitress KAECHAN was rude, unprofessional and aggressive."
• "10 mins pass by and not a single person looked at us."
• "The waiter wasn't really polite, since polite rules like 'you're welcome' and 'thank you' were not observed."
• "Just at the bar itself we waited till 9.20pm before anybody could be bothered to come and serve us."
• "Service was awful."
• "We were given no cutlery to eat our starter with and no staff were to be seen to ask so we had to eat it with our hands."
• "The staff were inattentive and neglectful."

Food Quality

Pros:

• "The food was delicious and the service we received was impeccable!"
• "The cocktails are good."
• "The wings looked very over cooked and were chewy but were surprisingly nice."
• "The food and drinks 'DELICIOUS', (a very good varied choice menu)."
• "On a positive, the onion rings were very tasty."
• "They were very tasty once they did arrive."
• "Food was good tbh."

Cons:

• "When the food arrived it was cold and was not fit for consumption."
• "The food took around 45 mins to be served and when they did bring me a new steak they forgot my tomato."
• "Horrible. The food came burned, they didn’t bring the 2 main courses for my parents."
• "The food came relatively quickly, however it was lukewarm at best."
• "Food was poorly cooked (ordered steak rare and it was cooked beyond recognition)."
• "Food tasted cheap and incredibly processed, got about half way through before feeling sick and unable to finish it."
• "Cold burger, I slice of overcooked shrivelled cheese and one slice of tomato."

Cleanliness

Pros:

• "The place itself was pretty nice, nothing bad to say about the location itself."
• "Most importantly very clean and hygenic."
• "Toilets were clean."
• "Clean restaurant with a relaxed atmosphere, would definitely return and recommend."

Cons:

• "Dirty plates and glasses are left on the tables for a very long time even once the guests have already left."
• "The toilets are disgusting."
• "Meanwhile, there were dirty tables all over the show. Not to mention the floors."
• "The floors were sticky and dirty."
• "Decor was dusty, furniture was dirty and tables sticky."
• "Dining table was dirty, there was food on the floor and the toilets lacked toilet paper."
• "The toilets were dirty and the toilet pans were stained."

Management

Pros:

• "Thank you for a lovely evening!"
• "Overall Outstanding customer service and great understanding of the menu."
• "Luckily the lady manager was very apologetic and offered to remove the issues from our bill."

Cons:

• "Poorly kept site with staff who unsurprisingly don’t want to be there."
• "Complained to management, he said he was aware and had been having problems with staff since he joined the company!"
• "The manager was not even around. What a terribly run place."
• "The manager was as rude as her staff."
• "Management is non-existent."
• "The Manager was as rude and disrespectful as her staff."
• "No floor manager in sight (obviously no idea how to run a restaurant)."

Atmosphere

Pros:

• "A decent chain restaurant with fairly efficient service and good classic food."
• "A really nice TGI Fridays, definitely recommend!"
• "We visited on an event day, and honestly couldn’t have had a better experience."
• "The table service exceptional and always aim to please (... thank you Peter!), a great vibrant very lively atmosphere."
• "Great American Restaurant. Family Friendly. Great Service, Food Was Served Quite Quickly."
• "The interior Design Was To High Standard And The Drinks Were Great Too."
• "Atmosphere and decor amazing."

Cons:

• "I had the worst experience of my life in this restaurant."
• "ABSOLUTELY ATROCIOUS! AVOID AT ALL COSTS. ZERO STARS"
• "Extremely disappointing for TGIs"
• "Absolute shambles! We had booked that particular restaurant after we had been to see a show, for one the music was far too loud."
• "It smelled, the staff were miserable as sin and there were photocopied signs stuck up saying 'NO RIBS'."
• "The whole place smelled of rotten fruit."
• "The whole place stunk! Like somebody had urinated and vomited at the same time."