Address: 30 Leicester Square, London, WC2H 7LA, United Kingdom
Phone: +443304605503
Rating: 3.8
based on 726 reviews.
Food Quality
Pros:
"Food was amazing and arrived at perfect timing."
"it tasted amazing! 100% recommend 🫶🏼"
"The food was delicious. The burger was filling and the nachos had a generous helping of sour cream, cheese, guacamole and was pretty spicy."
"The food has a good taste and the quantity of food supplied was sufficient for the price."
"The plant-based dishes were not only delicious but also artistically presented."
"The food was honestly top tier, wide range of all courses and drinks."
"Very good and tasty American styled food."
Cons:
"Probably the worst restaurant and definitely the worst TGI I have ever been in. A warm main with small portions and a very unappetising looking plate."
"The second time we went and it was totally different service and the food was not good at all."
"The food was not warm and we did nog get vegetables we ordered for our kids."
"The sesame chicken which is my favourite at this place had literally no sesame seeds on it and did not taste like it normally did."
"The food was lukewarm and lacked the usual flavor and presentation we had come to expect from TGI's."
"Food: terrible, wings were very dry, had to ask for extra sauce which took 12 years to arrive."
"Food was traditional TGI Fridays. However, ribs were dry and steak was overcooked."
Service
Pros:
"The service was great and I loved the music playing."
"Free refills for the soft drinks and always serve with a smile!"
"Visited this week for a Christmas meal with work. There were 15 of us and the staff seated us quickly, were attentive and friendly."
"The staff are so friendly and helpful."
"Staff were polite and friendly."
"Our waiter Samuel, was awesome, totally amazing."
"The staff were very friendly."
Cons:
"Service was awful. The dessert was brought before the appetizers and main courses."
"The manager finally came over very rude not very manager friendly what so ever."
"Staff members are generally rude, inattentive, and irresponsive."
"All the waiters try to avoid eye contact with customers as much as possible!"
"Service: extremely slow."
"Service of ours waitress Lindsay was awful."
"One of the waiters who served us was an unhelpful smart-mouth."
Price
Pros:
"Prices are good and the food is delicious."
"A bit on the expensive side but worth it."
"Prices are reasonable for central London and it appeared you got a fair amount of food for your money."
Cons:
"£14 for 8-10 nacho’s is extortion."
"Only downside was that it was a little expensive (2 kids and 2 adults came to about £55)."
"Food and drinks are very overpriced."
"Cocktails are £17 and watered down. Just tastes like juice and water."
"Their cocktails on their cocktail menu? False advertisement. £16 and they will not come in any one the glasses shown on the menu, just a simple plain pub glass, diluted with a lot of ice."
"Drinks cocktails ridiculously costly for them to taste like they have little to any alcohol in them was a big let down."
"Honestly won’t be coming here again £80 for the most horrendous food ever."
Ambiance
Pros:
"TGI Fridays has a very American diner feel to it."
"The decor is brilliant even has a Harley Davidson downstairs near the toilets."
"The ambiance is so nice too."
"The place overall was really cosy."
"Always loved this restaurant and good to see it’s still there in Leicester square dishing up great food and service."
"The restaurant has so much atmosphere."
"When we got in the atmosphere, it was amazing."
Cons:
"Good atmosphere, music was too loud which is good for me as I have sensory issues."
"The gents toilets are disgusting, you really need to replace the long troughs with something more hygienic."
"Shame the toilets were awful. Three were blocked and two didn't have working locks."
"Toilets were discussing. Especially the ladies ones."
"Also, sort your toilets out, they’re disgusting and none of them had any toilet paper."
"Music was very loud ...Waiters rushing about all over the place not waiting for you to get seated b4 trying to get by."
"Weird venue all round anyway that’s kind of past it’s hey day."
Management
Pros:
"However, Keenan (I hope I got your name right) went absolutely above and beyond for us."
"The manager had to take our orders both times due to our food allergies and were very accommodating for us it was great."
Cons:
"The manager finally came over very rude not very manager friendly what so ever."
"When I asked to speak to manager the lady went to get the manager but never came back."
"The food looked absolutely terrible and when I talked to manager he was absolutely rude."
"Management should really look at their staff."
"Very poor customer service from the minute we asked for a table!"
"I would suggest management here get the menus changed so customers are notified of non available items."
"Overall I definitely can’t recommend visiting this TGI’s unless you want disappointment and long waiting times."